Status Features
Unavailable and Available
To Log Out of one or more groups
1.Press ACD Call + Log In/Out. Dial Tone is heard until the Log In is pressed.
2.Enter your Agent ID code + #.
3.Enter your passcode + #.
4.Enter the queue number to log out of + #.
If you have successfully logged out of a group, the text (shown right) displays for five seconds or until you hang up.
Logged Out Of: <group name>
If you want to log out of additional groups, continue to Step 5.
5.After a few seconds, “Enter Group ID” displays. Then enter the next group number to log out. If you don’t enter anything after five seconds, it will exit from log out processing.
Unavailable and Available
This feature enables temporary unavailability for ACD calls without logging out. You can use this feature for breaks, such as lunch and coffee breaks, and extended times away from your telephone.
Press Unavail.
The Unavail LED lights steady red. The Unavail LED turns off when your telephone becomes Available. To enter the Unavailable mode, you must be logged into at least one ACD Group.
Note Calls will stack up in queue if all Agents are Unavailable. An alarm is likely to be triggered when too many calls are in queue. Calls will go to
To become Available
Press Unavail. The Unavail LED turns off.
10 | Strata CIX ACD Agent/Supervisor Telephone 05/06 |
