Where can I find my username and password / email?
Your username and password details were sent to you by email or letter when you ordered the service. Your username is usually your.name@btinternet.com, your password should have been chosen by you.
To access your email, either use the BT Yahoo! Mail icon on your desktop or type bt.yahoo.com/webmail into your web browser. You’ll need your username and your password (see above).
If you’ve a username but can’t remember your password, you can reset your password. Go to bt.yahoo.com and click ‘Forgot password?’ on the
> You don’t need your username or password to connect to BT Total Broadband, but you do need them to access your email and BT Yahoo! Online features
> If you can’t find these details, please call us on 0800 111 4567
Where can I find my BT Broadband Talk phone number and password? These details were sent to you by email when you ordered the service.
To access your email, either use the BT Yahoo! Mail icon on your desktop or type bt.yahoo.com/webmail into your web browser.
If your Hub’s Phone light is blue, you can also find your BT Broadband Talk phone number using Hub Manager.
To find out how to access your Hub Manager, please see page 53. For your BT Broadband Talk password please go to www.bt.com/broadbandtalk/youraccount and click on the forgotten password link.
If you can’t find your BT Broadband Talk username and password by checking your BT Yahoo! Mail account or Hub Manager please call us on 0800 111 4567.
I already have a modem or router, what should I do?
Turn it off and unplug it from the mains. Then follow the leads and unplug them from your computer and phone socket. If it’s connected to an ADSL filter, unplug it from the filter. Follow the Quick Start guide or the
