What to do…, Section | BT Broadband specification

Help with connecting to the internet using the BT Home Hub

For example: you can’t browse the internet or send email, and your internet connection’s very slow.

What to do…

1Try restarting

Press and release the Restart button on the side of your Hub, and then restart your computer. Restarting fixes most connection problems.

2Try opening your web browser

If you’re connected to your Hub, help information will appear on your screen or BT Broadband Desktop Help will launch. Follow any on-screen help.

3 Check your Hub lights using the table below
	Section	Page

Upgrading light is flashing orange	A	25

Power light is red	B	25

Power light is orange	C	25

No lights	D	25

Broadband light is flashing orange	E	26

Broadband light is red	F	27

Broadband light is off	G	27

Broadband light is blue	H	29

If you don’t use a BT Home Hub, please see page 30.

24Help

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BT Broadband manual Help with connecting to the internet using the BT Home Hub, What to do…, Section

Contents

BT Total Broadband Check your box contents User Guide Contents Page What else you need to know Thanks for choosing BT Total BroadbandWhat’s what What to do nextPage Learn about… Learn about… BT Home Hub Use this section to learn about your serviceBT Home Hub BT Total Broadband features Learn about… BT Total Broadband Set-up Page Set-up Use this section to get set up and online Check contents Unplug existing modem, router or Hub Plug in Hub ’d like to… Check Hub lights Connect computer using CD recommended WPA Network name/SSID Wireless key Security type Windows XP and Window Vista Mac OS Connect computer manually using the Ethernet cable Set-up Help Help Connecting to the internet using the BT Home Hub HelpUse this section to find help with… Help with connecting to the internet using the BT Home Hub What to do…Section No lights Power light is redPower light is orange Upgrading light is flashing orange Broadband light is flashing orange Your Hub is connecting to broadband. Please wait a while Broadband light is off Broadband light is red There’s no dial tone There is a dial tone Broadband light is blue 5a if you’re using an Ethernet cable Help Setting up or using a non-BT Total Broadband feature Setting up or using a BT Total Broadband feature Why does my broadband speed seem slow? General troubleshooting My CD won’t run. What should I do? To connect to the internet? Where can I find my username and password / email? If you can’t find these details, please call us on 0800 111Already have a modem or router, what should I do? Already have a BT Home Hub, what should I do? Fitting filters what do I do? Tips Have an Adsl master socket, do I still need to use filters? Can I connect more than one telephone to a filter?What do I do if I don’t have enough Adsl filters? Why does my broadband speed seem slow? Is my wireless connection secure? How can I tell if my computer has built-in wireless? For more information on your Hub Manager, see Enter your Hub Manager password Wireless connection to my Hub is unreliable. What can I do? Password EncapsulationMultiplexing Network icon Preferences…, thenClick Network Double-click Click OK twice Page Your BT Home Hub Your BT Home Hub Use this section to find out about your Hub Your BT Home Hub Hub overview Use these sockets To set up your Hub See Restart button Wireless Association buttonReset to Defaults button Hub buttons summary Here’s a quick summary of what your Hub lights mean… Hub lights Hub Manager Hub sockets summary Hub features BT Power SaveBT Access Control Bandwidth Declaration of Conformance Your details BT Total Broadband username BT Total Broadband passwordUseful information Useful web site addresses Upgrading light 24, 25, 52 USB 40 Index Offices worldwide