![](/images/new-backgrounds/1300398/30039853x1.webp)
Help with connecting to the internet using the BT Home Hub
For example: you can’t browse the internet or send email, and your internet connection’s very slow.
What to do…
1Try restarting
Press and release the Restart button on the side of your Hub, and then restart your computer. Restarting fixes most connection problems.
2Try opening your web browser
If you’re connected to your Hub, help information will appear on your screen or BT Broadband Desktop Help will launch. Follow any
3 Check your Hub lights using the table below |
|
|
| Section | Page |
|
|
|
Upgrading light is flashing orange | A | 25 |
|
|
|
Power light is red | B | 25 |
|
|
|
Power light is orange | C | 25 |
|
|
|
No lights | D | 25 |
|
|
|
Broadband light is flashing orange | E | 26 |
|
|
|
Broadband light is red | F | 27 |
|
|
|
Broadband light is off | G | 27 |
|
|
|
Broadband light is blue | H | 29 |
|
|
|
If you don’t use a BT Home Hub, please see page 30.