General troubleshooting
In this section you’ll find some answers to the more common connection problems. If you’re online, see www.bt.com/broadband/help for lots more help and advice.
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My CD won’t run. What should I do? | 33 |
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Where can I find my username and password / email? | 34 |
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Where can I find my BT Broadband Talk phone number and password? | 34 |
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I already have a modem or router, what should I do? | 34 |
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I already have a BT Home Hub, what should do? | 35 |
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Can I use an extension lead to connect my Hub to my phone socket? | 35 |
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Fitting filters – what do I do? | 36 |
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I have an ADSL master socket, do I still need to use filters? | 38 |
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Can I connect more than one telephone to a filter? | 38 |
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What do I do if I don’t have enough ADSL filters? | 38 |
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My broadband connection to my Hub is unreliable. What should I do? | 38 |
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Why does my broadband speed seem slow? | 39 |
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I don’t have an Ethernet port, can I connect to the Hub using a wire? | 40 |
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What do I need to use wireless? | 40 |
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How can I tell if my computer has | 40 |
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Where can I buy a wireless adapter? | 40 |
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Where can I get help with my computer’s wireless? | 40 |
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Is my wireless connection secure? | 40 |
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More…
