BT manual Setting up or using a BT Total Broadband feature

Setting up or using a BT Total Broadband feature

For example: BT email set-up, using BT Broadband Talk, connecting to your Hub using wireless, BT security set-up and more.

What to do…

Find out what’s included in your BT Total Broadband service and how to set up features such as email, security, your Home Page and web space at

www.bt.com/setup/start

If you’ve got a specific question, it may have been asked before. Search our frequently asked questions online at www.bt.com/broadband/help

If you can’t find what you’re looking for, maybe another BT Total Broadband user can answer your question in our online forum – go to www.bt.com/forums

Setting up or using a non-BT Total Broadband feature

For example: your own broadband equipment (i.e. you aren’t using a BT Home Hub), a computer, printer, MP3 player, games console, new software package, setting up a new laptop, help with a virus, help connecting additional PCs to your Hub and more.

What to do…

BT Home IT Support advisors can offer you straightforward, jargon-free help with a wide range of computer-related issues such as printers and camera set-up, over the phone1 or in person2. To find out more, call 0800 876 6542 or go to

www.bt.com/homeitsupport

1 £9.99 per month with minimum 3-month subscription or £25 one-off fee for a single call. Some technical queries may not be resolvable. Fair usage policy applies. Exclusions, terms and conditions apply.

2 Engineer visits: costs start from £50.

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