A Upgrading light is flashing orange
Important – do not turn off or restart your Hub when the Upgrading light is flashing orange.
Your Hub’s software is being upgraded remotely. Please wait – it can take up to 30 minutes before your Hub automatically restarts. You won’t be able to connect to broadband until the Broadband light glows blue.
B Power light is red
If Power light is flashing red, please wait two minutes for your Hub to restart. If it continues to flash red, or is steady red, please call us on 0800 111 4567.
C Power light is orange
BT Power Save is active. To wake the Hub from power save mode:
1restart your Hub by pressing and releasing the Restart button on the side of the Hub
2wait a few minutes for your Hub’s Broadband light to glow steady blue
3open your web browser on your computer to check you’re connected to the internet
For more information on BT Power Save, please see page 54.
D No lights
1Turn off and unplug Hub power.
2Check Hub power cable is correctly inserted into the Power socket on the back of the Hub.
3Check your mains power socket is working.
4Plug Hub power cable back into mains and turn on.
5If no Hub lights are on, try resetting the Hub’s default settings. See page 51.
6Wait a couple of minutes for the Power light to glow blue.If there are still no lights on after above steps, please call us on 0800 111 4567.
