E Broadband light is flashing orange
Your Hub is connecting to broadband. Please wait a while.
Note for the first 24 hours after
After you’ve installed your Hub, it can take up to 24 hours to establish the fastest, most reliable service possible on your line. During this time, the Broadband light may flash orange between periods of steady blue and your broadband service may be interrupted. This is normal. Please leave your Hub connected and switched on and it should settle down after 24 hours.
…and the next ten days
We’ll also remotely test your line for up to ten days after your broadband is activated. This may occasionally interrupt your service, causing the Broadband light to flash orange. This is normal, and should settle down after ten days.
If your Broadband light’s still flashing after 24 hours and you can’t use your broadband service, please try the following:
1restart your Hub by pressing and releasing the Restart button on the side of the Hub
2check that any extension sockets you’re using have an ADSL filter fitted (see page 36)
3if you’re using an extension lead or extension socket, plug the ADSL filter and Hub directly into the main phone socket
4unplug any other telephone devices (such as telephones, fax machines, digital TV boxes etc.) in your home, leaving only your Hub and its ADSL filter plugged in
5if the Broadband light is now a steady blue, your Hub is successfully connected to broadband. Connect your computer to your Hub and open your web browser to check you’re connected to the internet. If you still aren’t connected, either your home’s wiring or an ADSL filter may be faulty. Reconnect each ADSL filter and telephone device in turn, checking the Broadband light, to find out if any device is faulty. Also make sure that every device in use is using an ADSL filter
6if your Broadband light continues to flash, there may be a fault or interference on your line. Please call us on 0800 111 4567
