I don’t have an Ethernet port, can I connect to the Hub using a wire?
Your BT Home Hub only accepts Ethernet (wired) or wireless connections. If your computer doesn’t have an Ethernet port, you can add one by buying a USB to Ethernet adapter or, for a desktop computer, a PCI Ethernet card. Contact your computer supplier or high street computer shop, or, if online, you can review the range of adapters available at www.bt.com/shop
What do I need to use wireless?
Your computer needs to be using a wireless adapter or have
How can I tell if my computer has built-in wireless?
If you’re using a laptop purchased within the last year or two, it’s likely to have wireless built in. You need to turn on wireless on some laptops using a switch or option in the software. Check the documentation supplied with the computer.
Where can I buy a wireless adapter?
These are available at www.bt.com/shop and most computer shops. Check your computer manual to make sure the type of adapter you plan to buy is compatible with your computer. We recommend you get a 802.11n compatible USB wireless adapter, though a 802.11b or g wireless adapter will also work.
Where can I get help with my computer’s wireless?
Please see your computer or wireless adapter manual. For help with setting up a wireless connection to your Hub, see page 16.
Is my wireless connection secure?
Your Hub is set with standard WPA security, which helps prevent others accessing your data transfers or connecting to your wireless network. It can also support alternative wireless security options such as WPA2 and Network ID hiding – you can set up these using your Hub Manager. For more information, please go to www.bt.com/broadband/help and type ‘wireless security’ in the search box at the bottom of the page.
