BT manual Broadband light is blue, 5a if you’re using an Ethernet cable

H Broadband light is blue

Your Hub is connected to broadband, but there may be a problem with your computer and/or its connection to the Hub. Try the following:

1restart your Hub by pressing and releasing the Restart button at the side of the Hub

2restart your computer

3wait for your Hub’s Broadband light to turn steady blue

4open your web browser and follow any on-screen troubleshooting instructions

5a if you’re using an Ethernet cable

Check this cable between your Hub and computer is inserted correctly

> For more help, follow the manual set-up steps, see page 19

> If you’re connecting to the internet but it’s very slow or unreliable, see page 38

5b if you’re using wireless

There are many things that can affect a wireless connection, including settings on your computer, position of your computer and Hub in your home, and interference with the wireless signal. The following tips may help:

•check that your computer’s wireless adapter is fitted and/or turned on. Some laptop computers have a small switch – please refer to your computer manual if you need help

•check your wireless connection software – it should show if your computer’s connected to your Hub

•try moving your computer closer to your Hub

•make sure the computer and Hub aren’t close to large electrical appliances

•try changing wireless channels, see page 42

> For help setting up a wireless connection, follow the manual set-up steps, see page 16

> If your wireless connection is slow or unreliable, see page 42

6If either of the above doesn’t solve this problem, please call us on 0800 111 4567

Help 29