BT Broadband manual Password, Encapsulation, Multiplexing

computer by clicking Start then All programs and looking through the list. Once you find this software, you can either use it to set up your wireless connection – its help function may be useful if you’re not sure how to do this – or there may be

a tick box that allows Windows to control the wireless set-up. Then follow the instructions on page 16.

Where can I get some help with general home computing and technology?

BT Home IT Support can give you professional IT support and advice across a wide range of computer and IT devices. For help over the phone or in your home, go to www.bt.com/homeitsupport or call 0800 876 6542.

I’m moving home. What should I do?

Call us on 0800 800 150, giving at least five days’ notice. Broadband service is subject to availability at your new home.

I’d like to continue to use my existing router. What do I need to do connect to BT Total Broadband?

We recommend you use the BT Home Hub to get the most out of your BT Total Broadband service. However, if you’re going to be using another type of modem or router, please follow its set-up instructions.

You may need the following information:

Connection, PPP or username:	broadband.user@btbroadband.com
Password:	None required1
Encapsulation:	PPPoA or PPP over ATM
Multiplexing:	VC-based or VC Mux
VPI/VCI:	0/38

Once you have successfully connected your computer to the internet, you’re ready to continue your set-up and explore BT Total Broadband’s great features, including security, email, BT Broadband Talk – and more.

Please go to www.bt.com/setup/start

1The BT Total Broadband network doesn’t need a connection password. However, some routers do require one. If you’re asked for a password, just enter ‘password’ and confirm, as required.

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