Contents | BT Broadband guide

Contents

To install your BT Home Hub, please follow your handy Quick Start guide.

This User Guide booklet contains more detailed set-up and service information, including troubleshooting.

Learn about…	5
Your BT Home Hub and BT Total Broadband.
Set-up	9
Setting up your BT Home Hub, broadband and services.
Help	21
How to get help, if you need it.
Your BT Home Hub	47
Hub lights, buttons and settings.
Index	58

We can set it all up for you

For a small charge, a BT Home IT Support engineer can visit and set up your broadband, BT Broadband Talk, email and security

– and give you a brief introduction to the service.

Call 0800 876 6542* or go to www.bt.com/homeitinstall

*Please note: calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details. All calls made to BT or from BT may be recorded to help us give you a better service.

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BT Broadband manual Contents

Contents

BT Total Broadband Check your box contents User Guide Contents Page Thanks for choosing BT Total Broadband What’s whatWhat to do next What else you need to knowPage Learn about… Learn about… Use this section to learn about your service BT Home Hub BT Total Broadband featuresLearn about… BT Home Hub BT Total Broadband Set-up Page Use this section to get set up and online Set-up Check contents Unplug existing modem, router or Hub Plug in Hub Check Hub lights ’d like to… Connect computer using CD recommended Network name/SSID Wireless key Security type WPA Windows XP and Window Vista Mac OS Connect computer manually using the Ethernet cable Set-up Help Help Help Connecting to the internet using the BT Home HubUse this section to find help with… What to do… Help with connecting to the internet using the BT Home HubSection Power light is red Power light is orangeUpgrading light is flashing orange No lights Your Hub is connecting to broadband. Please wait a while Broadband light is flashing orange Broadband light is red Broadband light is off There’s no dial tone There is a dial tone 5a if you’re using an Ethernet cable Broadband light is blue Help Setting up or using a BT Total Broadband feature Setting up or using a non-BT Total Broadband feature General troubleshooting Why does my broadband speed seem slow? To connect to the internet? My CD won’t run. What should I do? If you can’t find these details, please call us on 0800 111 Where can I find my username and password / email?Already have a modem or router, what should I do? Already have a BT Home Hub, what should I do? Fitting filters what do I do? Tips Can I connect more than one telephone to a filter? Have an Adsl master socket, do I still need to use filters?What do I do if I don’t have enough Adsl filters? Why does my broadband speed seem slow? How can I tell if my computer has built-in wireless? Is my wireless connection secure? Enter your Hub Manager password For more information on your Hub Manager, see Wireless connection to my Hub is unreliable. What can I do? Encapsulation PasswordMultiplexing Preferences…, then Click NetworkDouble-click Network icon Click OK twice Page Your BT Home Hub Your BT Home Hub Your BT Home Hub Use this section to find out about your Hub Use these sockets To set up your Hub See Hub overview Wireless Association button Reset to Defaults buttonHub buttons summary Restart button Hub lights Here’s a quick summary of what your Hub lights mean… Hub sockets summary Hub Manager BT Power Save Hub featuresBT Access Control Bandwidth Declaration of Conformance BT Total Broadband username BT Total Broadband password Useful informationUseful web site addresses Your details Index Upgrading light 24, 25, 52 USB 40 Offices worldwide