If you no longer have a need for old electrical equipment, please dispose of it following your local authority’s recycling advice. For more information, please contact your local authority or the equipment’s seller.
I already have a BT Home Hub, what should I do?
Unplug it from the mains, then follow the leads and unplug them from your computer (if not using wireless) and ADSL filter. Follow the Quick Start guide or the
•If using wireless, you’ll need to set up your wireless connections again using the security details for your new Hub. The
•If you use BT Broadband Talk, your existing talk number should be automatically activated on your Hub shortly after it’s connected to broadband. You’ll know this when the Phone light glows blue. If it doesn’t glow blue within a few hours, you can activate it yourself. Please go to www.bt.com/bbt to find out how to do this.
•If you’re using BT Hub Phones, you’ll need to pair these to your new Hub. Please follow the instructions in your BT Hub Phone User Guide.
•If you’re a member of BT FON, simply
•If you’ve received your new Hub as a replacement for a faulty one, please return the faulty Hub using the returns envelope sent with the replacement.
Can I use an extension lead to connect my Hub to my phone socket?
Yes. We recommend that the extension lead is in good condition and is no longer than ten metres. Using extension leads can affect broadband performance. To find out about using ADSL filters with extension leads, please see ‘Fitting filters – what do I do?’ on page 36.
