Account Code Calls, Forced Account Codes | Toshiba DKT3000/2000

Advanced Operation

Account Code Calls

Account Code Calls

Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.

Verified/Non-Verified Account Codes

If programmed for Verified Account Codes, the system checks the account code you entered against a list created by the CTX System Administrator. The code you enter must be on the list for the call to proceed. Non-verified account codes must be of a uniform length specified by the CTX System Administrator.

Forced Account Codes

Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding.

➤To dial using Forced Account Codes

1.Place a call in the normal method.

If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialing the telephone number alerting you to enter the Account Code.

2.Enter the account number.

When the number of digits designated for account codes has been entered, the number will be checked against the verified list, if chosen, and the call will continue as normal. If the number of digits entered for the account code is not reached or the verified code does not match, then re-order tone is heard and the call is rejected.

You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your CTX System Administrator for these numbers:

1) 911

2)

_______ 3)

_______

Strata CTX DKT3000/2000-Series Telephone 05/02

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Toshiba DKT3000/2000 manual Account Code Calls, Verified/Non-Verified Account Codes, Forced Account Codes

Contents

DKT3000/2000-Series Digital Telephone User Guide Publication Information Toshiba America Information SYSTEMS, INC. Tais Toshiba America Information Systems, Inc Contents Advanced Operation Iii DKT3014 LCD Features Appendix a Centrex Application Appendix a Centrex Application Organization Introduction Conventions How to Use This Guide See Figure Related Documents/Media Introduction DKT3000-series Telephones Grand Tour Grand Tour Fixed Buttons Liquid Crystal Display Flexible Buttons An illustration of the DKT2020-SD is shown on the next DKT2000-series Telephones DKT2020-SD Telephone Line Buttons Important Read First BasicsWhat’s My Line? Which Outgoing/Incoming Call Features Do I Have? Hot Dialing Making a CallSpkr Button Handset Answering a Call Switching Between Handset and SpeakerphoneSpeaker Handsfree Answerback Responding to a Lit Msg LED Message Waiting Turning On/Off Message Waiting LED on Another Extension Microphone To transfer a call directly to Voice Mail VM Call TransferTo perform Call Transfer Immediate To conference calls Conference CallsTo transfer conference control To hold a conference call Adding Voice Mail to a Conference Connecting Two Outside Lines Exclusive Hold HoldAutomatic Hold Consultation Hold LCD Contrast Adjustments Volume ControlTo adjust the handset volume To adjust handset Beep Tone LCD Contrast Adjustments Advanced Operation Using Your LCD Phones only. The following table defines Soft Key Prompts Soft Keys Soft Key Example To set an advisory message Advisory MessagesTo clear the registered message Account Code Calls To dial using Forced Account CodesVerified/Non-Verified Account Codes Forced Account Codes To enter an Account Code using access codes To dial using the Account Code buttonVoluntary Account Codes Verified/Non-Verified Automatic Busy Redial To cancel Automatic Busy RedialTo activate Automatic Busy Redial Automatic Callback To cancel ACBTo set Automatic Callback To cancel background music on your telephone speaker To enable background music on your telephone speakerBackground Music System Call ForwardStation Call Forward Categories To change your Pass Code Call Forward Settings Point in the sequence To use the Call Forward button sequence Call Forward Incoming Line Call Set for Another Station Call Park Orbits Call HistoryTo view Call History Group Pickup Call PickupTo park a call To retrieve a parked call To perform Call Pickup Page/Internal Call Pickup To answer a waiting call by placing the current call on hold Call Waiting Direct Station Selection Buttons Hotline Direct Inward System Access DisaTo connect directly to another station’s extension Do Not Disturb Distinctive RingingTo activate DND on your Primary extension To activate DND on a non-Primary extension Door Locks Setting DND for Another Extension To answer a door phone call Door Phones Language Codes Emergency RingdownTo call/monitor a door phone To call from a door phone To make an OCA call Off-hook Call AnnounceTo answer a Handset OCA call To answer a Speaker OCA call Busy Override Override CallsDo Not Disturb Override To use Busy Override Destination Restriction/Traveling Class Override Executive OverrideTo perform Executive Override To use Destination Restriction or Traveling Class Override To perform Class of Service Override Class of Service OverridePaging Privacy Override All Call Answering aEmergency Privacy To set/cancel PrivacyRedial To use Privacy Release Speed Dial Making a Call Using Speed Dial Storing a Station Speed Dial Number To store a Station Speed Dial Number using an Access Code Advanced Speed Dial Operation CTX System Administration To change Tone Dialing Tone/Pulse Dialing Voice Mail Soft Keys Voice Mail Direct Transfer Voice Mail Soft Keys Advanced Operation Pause Call Recording To record a call Other Voice Mail Features DKT3014 LCD Features Direct Station Selection Directory and Speed Dial Listings Internal Directory and External Directory System Speed Dial and Personal Speed Dial Alphanumeric Entry Dial Pad Alphanumeric Characters DKT3014 LCD Features User Programming Programming Feature Buttons Flexible Button Codes User Programming Mode Flexible Button Codes Setting/Changing a Flexible Button’s Function Changing a One Touch Button One Touch Buttons To Use a One Touch Button Setting/Changing a Personal Speed Dial Code Feature Access Codes Feature Codes QI7UQ Code 1~15 digits + User Programming + Ext. Number Incoming Call LED Indicator Details User Programming DADM/DSS Console Buttons and LEDs Dadm DSS Console FeaturesDSS Buttons Transferring to an Idle Station Calling a StationTo transfer a call to an idle station Call Answering Outside Line Call Transfer with Camp-onSpeed Dial To transfer call to a busy station Call Forward Override DSS Override PagingNight Transfer Button To override call forward with your DSS Console Centrex Application Centrex Feature ButtonsFlexible Directory Numbering Ringing Repeat Delayed Ringing Definitions Button Labels Button Labels Button Labels Button Labels Index Isdn LCR Index