Toshiba GMAD00134010 manual 193, Wireless networking problems

If Something Goes Wrong	193
Resolving a hardware conflict

Wireless networking problems

NOTE

❖

This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi®) networking.

The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please see Windows® Help and Support or contact your computer technician.

If your computer is equipped with an internal Wi-Fi®adapter, verify that the Wi-Fi®antenna switch is on (the Wi-Fi®light will be lit).

NOTE	To determine if your computer has an internal Wi-Fi®adapter, check
	the device list in Device Manager (part of the Windows® Control
	Panel). Some Toshiba models may have a Wi-Fi®antenna switch
	even though they do not have an internal Wi-Fi®adapter.

❖Verify that signal strength is good using the utility provided with the Wi-Fi®adapter.

❖If another computer is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other computer cannot browse to a public Web site, the ISP’s (Internet Service Provider) service may be disrupted.

❖Verify that the Service Set Identifier (SSID), or network name, is correct—i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case- sensitive. Toshiba provides a Client Manager utility for setting and managing SSIDs.

❖Check the Control Panel’s Device Manager to verify that the Wi-Fi®adapter is recognized by the Windows® operating system, and that the driver is loaded. Carefully note any error messages—these will be very helpful if you should confer with a support technician at a later time.

❖Verify that the network connection is configured to obtain its Internet Protocol (IP) address dynamically:

1 Click Start, Control Panel.

2 Double-clickNetwork and Internet Connections.

3 Right-click the name of your wireless network connection, then click Properties.