Toshiba GN-1060 manual Troubleshooting, When Error Messages are Displayed

2 APPENDIX

Troubleshooting

When Error Messages are Displayed

If any error messages are displayed on the touch panel, see the following table to troubleshoot the problems for the Wireless LAN.

Error Message	Troubleshooting
Bad certificate	Unsupported certificate is installed. Reinstall the appropriate certificate. This
	equipment supports md5RSA and sha1RSA certificate only.
Bad record mac	SSL Key exchange failed. Turn the power OFF and then ON to restart the
	equipment.
Certificate expired	The certificate has been expired. Make sure that the time is set correctly or
	whether the certificate is expired.
Certificate revoke	The certificate has been revoked. Ask your network administrator.
Certificate unknown	The installed CA certificate cannot work as server certificate. Make sure to install
	a correct CA certificate.
Decompression failure	This equipment does not support the SSL compression. Please disable the SSL
	compression on the RADIUS server.
Handshake failure	Unsupported encryption may be set on the server. Make sure to use the
	supported encryption method.
Illegal parameter	Unsupported version of the TLS protocol may be used. Make sure to use the
	supported version of the TLS protocol.
No certificate	No certificate is installed or you do not specify the certificate file name. Make
	sure to install the certificate and specify the certificate file name correctly.
Peer error certificate	Installed CA certificate cannot verify the server certificate in the RADIUS server.
	Make sure to install a correct CA certificate.
Peer error no certificate	The RADIUS server operates the communication with the certificate using the
	TLS protocol.
Peer no cipher	The RADIUS server requests the unsupported encryption for this equipment.
Peer error unsupported certificate	This equipment uses the certificate that the RADIUS server does not support.
type
Peer unexpected message	The RADIUS server sends the message that is not TLS standard. Confirm the
	settings on the RADIUS server.
Unknown remote error type	The RADIUS server sends the alert message of illegal TLS.
Unsupported certificate	This equipment uses the certificate that the RADIUS server does not support.
Unknown ca	Installed CA certificate cannot verify the server certificate in the RADIUS server.
	Make sure to install a correct CA certificate.
Unable to connect	Ask the administrator.

When Cannot Connect to TOSHIBA MFP

When you cannot connect to this equipment, reboot it *. If you still cannot, check the following requirements:

yThe user certificate is not expired.

yThe access point settings and network settings are correctly set.

yWhile [WEP] or [NONE] is selected in SECURITY of the Ad Hoc Mode or Infrastructure Mode, if the Wireless LAN cannot be connected even though “connected” has been displayed as its status on the touch panel of this equipment, the SSID or WEP key may be set incorrectly. In this case, confirm and correct the settings of the Wireless LAN.

yWhen you use the equipment with the encryption of Access Point set to the TKIP/AES mixed mode, select AES encryption for the equipment.

*Press and hold the [POWER] button for at least 1 second to shutdown the equipment and then press it again.

Troubleshooting 45