Toshiba IK-WB02A manual Before Calling Service Personnel... Cont, Installation/Set up, Others

Installation/Set up

and OperationViewing • Listening

Recording

Setting up

Others

Before Calling Service Personnel... (Cont.)

Symptom	Cause	How to Manage
Colors of the	●Monitor color setting of	●Set the monitor color higher than 16bit.
images are poor.	your PC is set to 16 bit or
	less.
Focus of the	●The lens cover of the	●Wipe off the lens with dried cloth.
images is poor.	camera is not clean, or
	some dusts are on it.
	●Distance to an object is	●Check the minimum object distance of your lens.
	too far.
No sound is	●Sound volume on your	●Adjust the volume of your PC.
output.	PC is “0.”
	●No microphone is	●Install commercial microphone (→ page 8) to your
	installed.	network camera.
	●The microphone you are	●You can install only condenser typed monaural
	using is not a supported	microphone. Plug type has to be monaural 3.5f.
	microphone.
Sound sensitivity	●The microphone is facing	●Face the microphone of the camera where you want to
of your camera is	wrong way.	gather sound.
poor.
Cannot send	●Settings of SMTP, POP3	●Check your SMTP and POP3 server which are
mail.	server may not be right.	provided from your provider. (→ page 68)
	●DNS server setting may	●Set your DNS server from your provider to “DNS1”
	not be right.	(Primary) and “DNS2” (Secondary) in “DNS Settings.”
		(→ page 66)
		*Sometimes “primary” is described as “master” and
		“secondary” is described as “slave,” but these meanings
		are the same.
	●Mail sending conditions	●To send mail, you need to perform mail sending
	are not configured.	settings of the camera. (→ page 69)
Cannot perform	●NTP server setting may	●The NTP server released on the Internet may become
Auto Time	not be right.	invalid without notifying users.
Settings.
Couldn’t	●Couldn’t complete the	●Retry updating firmware by following steps of
complete	updating because of	“Updating the Firmware” on page 75.
firmware	network trouble, the
updating.	power has cut off or other
	reasons.

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