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| Troubleshooting |
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| Fingerprint sensor |
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| Problem | Procedure |
| Reading of the | Please try again using the correct posture. Refer |
| fingerprint was not | |
| successful | |
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| Chapter 4, Operating Basics. |
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| Try the recognition process again using another |
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| enrolled finger. |
| The fingerprint cannot | Try the recognition process again using another |
| be read due to injuries | enrolled finger. |
| to the finger | If fingerprints from all the enrolled fingers cannot |
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| be read, please logon by using the keyboard to |
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| input the password for the time being. |
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| If problems persist, contact your dealer. |
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| Fingerprint | Please use TOSHIBA HW Setup to register the |
| feature or Single Sign | User Password if it was not registered. |
| On feature cannot be |
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| enabled |
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| Fingerprint | Make sure you have enroll finger in windows |
| feature does not work | account. |
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| Set the User Password by using TOSHIBA HW |
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| Setup and restart the system. |
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| Make sure place a checkmark in "Enable |
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| Fingerprint Authentication" on the TrueSuite |
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| Access Manager setting. |
Refer also to Chapter 8, Optional Devices.
Problem | Procedure |
ExpressCard error | Reset the ExpressCard to make sure it is firmly |
occurs | connected. |
| Make sure the connection between the external |
| device and the card is firm. |
| Check the card’s documentation. |
| If problems persist, contact your dealer. |
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User’s Manual |