Troubleshooting
Modem
This information is applicable to the models equipped with a
Problem | Procedure |
Communication | Make sure the computer's internal modem |
software can’t initialize | settings are correct. Please refer to the Phone |
modem | and Modem Options link within the Windows |
| Control Panel. |
You can hear a dial tone but can’t make a call
If the call is going through a Private Branch Exchange (PBX), take care to ensure that the communication application's tone dial detection feature is disabled.
You place a call, but a connection can’t be made
Make sure that the settings are correct within your communication application.
After making a call you | Ensure that the communication application's tone |
can’t hear a ring | or pulse dialling selection feature is set correctly. |
|
|
Communication is cut | The computer will automatically cut off |
off unexpectedly | communication when connection with the carrier |
| is not successful for a set time interval - try |
| lengthening this time interval within your |
| communication application. |
|
|
A CONNECT display is | Ensure that the communication application's |
quickly replaced by NO | error control feature is set correctly. |
CARRIER |
|
Character display | When transmitting data you should ensure that |
becomes garbled | the parity bit and stop bit settings correspond |
during a | with those of the remote computer. You should |
communication | check the flow control and communication |
| protocol settings within your communication |
| application. |
|
|
You cannot receive an | Ensure that the communication application's |
incoming call | rings before auto answer feature is set correctly. |
| If you are still unable to resolve the problem, |
| contact your reseller, dealer or service provider. |
|
|
User’s Manual |
