Toshiba satellite pro user manual Dvd

Troubleshooting

DVD Super Multi drive

For further information, please refer to Chapter 4, Operating Basics.

ProblemProcedure

You cannot access a Make sure the drive's disc tray is securely closed - CD/DVD/BD in the drive press it gently into the computer until it clicks into

place.

Open the drive's disc tray and ensure the CD or DVD is properly seated - it should lie flat with the label facing upwards.

A foreign object in the drive's disc slot could block laser light from reading the CD or DVD - remove any foreign objects or obstructions that may be present.

Check whether the CD or DVD is dirty - if it is, wipe it with a clean cloth lightly dipped in water or a neutral cleaner. Please refer to the Media care section in Chapter 4 for further details on cleaning the media.

Some CD/DVD/BDs	The computer's software or hardware
run correctly, but	configuration may be causing a problem. Ensure
others do not	that these configurations match the requirements
	of the CD/DVD/BD media (refer to the CD's or
	DVD's	documentation if available).
	Check the type of CD or DVD media that you are
	using - the drive supports the following:
	DVD:	DVD-ROM, DVD-Video
	CD:	CD-DA, CD-Text, Photo CDTM
		(single/multi-session), CD-ROM Mode

1, Mode 2, CD-ROM XA Mode 2

(Form1, Form2), Enhanced CD (CD-

EXTRA), Addressing Method 2

User’s Manual 9-10