Others
fore Calling Service Personnel
Check the following guide for the possible cause of a problem before contacting service.
Symptom | Cause | Correction | Page | |
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No power. | The power plug is disconnected. | Connect the power plug securely into | 18 | |
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| the wall outlet. |
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The DVD video player turned | The automatic power off function | Press the PLAY button. | 24 | |
off by itself. | turned the unit off. |
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No picture. | The TV is not set to receive DVD signal | Select the appropriate video input mode | 24 | |
| output. | on the TV so the picture from the DVD |
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| video player appears on the TV screen. |
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| The video cable is not connected | Connect the video cable correctly into | 18,19 | |
| correctly. | the appropriate jacks. |
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No sound. | The equipment connected with the | Select the correct input mode of the | 24 | |
| audio cable is not set to receive DVD | audio receiver so you can listen to the |
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| signal output. | sound from the DVD video player. |
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| The audio cable is not connected | Connect the audio cable correctly into | ||
| correctly. | the appropriate jacks. |
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| The audio receiver or TV is turned off. | Turn on the equipment connected with | 24 | |
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| the audio cable. |
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| The setting of output sound format is | Select the proper audio setting. | 42, 56, | |
| incorrect. |
| 60 | |
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The playback picture has | The disc is dirty. | Eject the disc and clean it. | 8 | |
occasional distortion. |
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It is in fast forward or fast reverse | Sometimes a small amount of picture | - | ||
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| playback. | distortion may appear. This is not a |
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| malfunction. |
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Brightess is unstable or | The effect of copy protection. | Connect the DVD video player directly to | 18 | |
noises are present in the |
| the TV. Avoid connecting the DVD video |
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playback pictures. |
| player to a VCR or TV/VCR combination |
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The DVD video player does | No disc is inserted. | Insert a disc. | 24 | |
not start playback. |
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An unplayable disc is inserted. | Insert a playable disc. (Check the disc | 10 | ||
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| type and color system.) |
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| The disc is placed upside down. | Place the disc with playback side down. | 24 | |
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| The disc is not placed within the guide. | Place the disc correctly inside the guide | 24 | |
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| on the disc tray. |
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| The disc is dirty. | Clean the disc. | 9 | |
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| The parental lock function is set. | Cancel the parental lock function or | 56, 60, | |
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| change the parental lock level. | 61 | |
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Playback does not follow the | It is in the mode of repeat playback, | These opeations may prevent a proper | - | |
course of the disc’s program. | memeory playback, etc. | progress of the contents. |
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Buttons do not work. | Power supply fl uctuations or other | Press and hold the ON/STANDBY | - | |
| abnormalities such as static electricity | button on the front panel for more than |
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| may interrupt correct operations. | about 3 seconds. The DVD video player |
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| turns off. Press the button again to turn |
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| it on. If the buttons still do not work, |
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| disconnect the power plug and insert it |
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| into the wall outlet again. |
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The remote control does not | The remote control is not pointed at the | Point the remote control at the remote | 15 | |
work properly. | remote sensor of the DVD video player. | sensor of the DVD video player. |
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| The remote control is too far from the | Operate the remote control within about | 15 | |
| DVD video player. | 7 m. |
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| The batteries in the remote control are | Replace the batteries with new ones. | 15 | |
| exhausted. |
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