Solve software problems | HP M1120 MFP instruction

Solve software problems

Solve common Windows problems

Error message:

"General Protection FaultException OE" "Spool32"

"Illegal Operation"

Cause	Solution

	Close all software programs, restart Windows, and try again.
	Select a different printer driver. If the device PCL 6 printer
	driver is selected, switch to the PCL 5 or HP postscript level 3
	emulation printer driver, which can be done from a software
	program.
	Delete all temp files from the Temp subdirectory. Determine
	the name of the directory by opening the AUTOEXEC.BAT file
	and looking for the statement "Set Temp =". The name after
	this statement is the Temp directory. It is usually C:\TEMP by
	default, but can be redefined.
	See the Microsoft Windows documentation that came with the
	computer for more information about Windows error
	messages.

Solve common Macintosh problems

Table 11-1Problems with Mac OS X v10.3 and Mac OS X v10.4

The product name, IP address, or “Rendezvous” or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility.

Cause	Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The wrong product name, IP address, or "Rendezvous" or "Bonjour" host name is being used.

Check the product name, IP address, or "Rendezvous" or "Bonjour" host name by printing a configuration page. Verify that the name, IP address, or "Rendezvous" or "Bonjour" host name on the configuration page matches the product name, IP address, or "Rendezvous" or "Bonjour" host name in the Printer Setup Utility.

The interface cable might be defective or of poor quality.	Replace the interface cable. Make sure to use a high-quality cable.

106 Chapter 11 Problem solve

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HP M1120 MFP manual Solve software problems, Solve common Windows problems, Solve common Macintosh problems

Contents

HP LaserJet M1120 MFP Series Page HP LaserJet M1120 MFP Series Copyright and License Trademark Credits Table of contents Print tasks ConnectivityPaper and print media Manage and maintain the product CopyScan Appendix B Service and support Problem solveAppendix a Accessories and ordering information Appendix C Specifications Appendix D Regulatory information131 133 Viii Product basics Product comparison Base models Network models Product features Back view Product walkaroundFront view Interface ports Serial number and model number location Easy installation for Windows Advanced installationSupported operating systems Supported product software Supported printer drivers Macintosh software Enww Control panel Setup/OK button Control-panel walkaround Control-panel menus Use the control-panel menusControl-panel main menus Menu item Sub-menu item Description Menu Item Description Software for Windows Printer driver Priority for print settingsSupported operating systems for Windows To change the device Open the printer driver and change the print settingsOperating System To change the settings for all Software installation types for Windows Remove software for Windows Supported utilities for Windows Embedded Web server network models onlyStatus Alerts software Other Windows components and utilities Enww Use the product with Macintosh Priority for print settings for Macintosh Change printer-driver settings for MacintoshSoftware for Macintosh Supported operating systems for Macintosh Install Macintosh software for networks network models only Software installation types for MacintoshInstall Macintosh software for direct connections USB Supported utilities for Macintosh Embedded Web server network models only Use features in the Macintosh printer driver Create and use printing presets in MacintoshPrint Resize documents or print on a custom paper size Use the Services menu Print multiple pages on one sheet of paper in Macintosh Scan from the product and HP Director Macintosh Scanning tasksUse page-by-page scanning Scan to file Enww Connectivity Connect the product directly to a computer with USB Install the product on a network network models only Install the software for the network productSupported network protocols Connect the product to the network Enww Paper and print media Understand paper and print media use Size Dimensions Priority input tray Tray Supported paper and print media sizes Special paper or print media guidelines Media type Tray Load paper and print mediaPriority input tray Configure trays Configure trays for copy jobs Print tasks Change the print driver to match the media type and size Supported paper types and tray capacity Get help for any print option Windows Cancel a print job Change print density Change print-quality settingsCreate booklets Print on special media Use different paper and print covers Print a blank first Resize documents Select a paper sizeSelect a paper source Select a paper type Save toner Set the print orientationUse watermarks Print on both sides of the paper duplex printing On the Finishing tab, select Print on Both Sides Manually Print on both sides of the paper duplex printing Print multiple pages on one sheet of paper in Windows Archive print Economy settingsEconoMode Enww Copy Load originals Use copyOne-touch copy Multiple copies Cancel a copy job Adjust the default copy sizeReduce or enlarge copies Reduce or enlarge copies for the current job Copy settings Reduction/enlargement settingsAdjust the copy quality for the current job Adjust the default copy quality Clean the scanner glass Adjust the lighter/darker contrast settingAdjust the lighter/darker setting for the current job Adjust the default lighter/darker setting Define custom copy settings Change copy job print densityCopy onto media of different types and sizes Print or copy edge-to-edge Change the default media-type setting Restore the copy-settings defaultsChange the default media-size setting Copy a book Copy a two-sided original to a one-sided document Copy photosDuplex two-sided copy jobs Copying a two-sided original to a two-sided document Scan Scan by using HP LaserJet Scan Windows Scan by using other softwareLoad originals for scanning Use scan Canceling a scan job Scan from a TWAIN-compliant programScan from a WIA-compliant program Windows XP and Vista only Readiris Scan file format Scan settingsScanner resolution and color Resolution and color guidelines Clean the scanner glassSetting Recommended use Scan quality Enww Scan a book Scan a photo Manage and maintain the product Description How to print ConfigurationInformation pages Menu map Security features FeaturesEmbedded Web server network models only Secure the embedded Web server Manage supplies Check and order suppliesStore supplies HP policy on non-HP supplies Replace supplies Recycle suppliesRedistribute toner Print cartridge Enww Clean the lid backing Clean the productClean the paper path Firmware updates Clean the exterior Problem solve Problem-solving checklist Step Verification step Possible problems Solutions Number Does the product scan to the computer? Control-panel messages Alert and warning messagesAlert and warning message tables Control panel message Description Recommended action Critical error messages Critical error message-tablesFuser Error Turn off then on Engine comm. Error Scanner Error54.1C Error Causes of jams Control-panel display problemsClear jams Where to look for jams Clear jams from the input-tray areas Clear jams Enww Clear jams from the output bin Clear jams from the print-cartridge area Avoid repeated jams Solve image-quality problems Print problemsPrint quality problems General print-quality issues AaBbCc See Print cartridge on Media-handling problems Print-media guidelines Solve print-media problems Performance problems Paper and print media on Copy problems Prevent copy problemsClick Set as Default Printer Open the Printers or Printers and Faxes Image problems See Load paper and print media Copies are blank Sealing tape might not have been Problem Cause Scan problemsSolve scanned-image problems Enww Scan-quality problems Print-quality checklistPrevent scan-quality problems Solve scan-quality problems Enww Solve connectivity problems Solve direct-connection problemsNetwork problems network models only Resolve communication problems with the network Ping Solve common Macintosh problems Solve software problemsSolve common Windows problems Software troubleshooting Hardware troubleshooting Enww Accessories and ordering information Product name Description Part number Cable and interface accessoriesSupplies Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement Online Services HP service agreementsHP Customer Care HP support and information for Macintosh computers HP Customer Care Repacking the device HP maintenance agreementsExtended warranty Specifications Power consumption Physical specificationsElectrical specifications Environmental specifications Sound Power Level Declared per ISO 9296Acoustic emissions Recommended Operating Storage Enww Regulatory information FCC compliance Environmental product stewardship program Plastics HP LaserJet print suppliesReturn and recycling instructions United States and Puerto Rico Material Safety Data Sheet Msds For more information PaperMaterial restrictions Non-US returns Enww Declaration of conformity Declaration of Conformity Safety statements Laser safetyCanadian DOC regulations EMI statement Korea 六价铬 CrVI 溴溴苯 PBB Laser statement for FinlandSubstances table China Enww Enww Glossary Enww Index Enww PPC Enww WIA Msds Page CB537-90946* *CB537-90946