![](/images/new-backgrounds/1270699/270699221x1.webp)
Problem | Cause | Solution |
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The scan takes too long | The resolution or color level is set too high. | Change the resolution and color settings to |
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| the correct settings for your job. See |
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| Scanner resolution and color on page 64. |
The software is set to scan in color.
The system default is color, which takes longer to scan even when scanning a monochrome original. If you acquire an image through TWAIN or WIA, you can change the settings so that the original scans in grayscale or
A print job or copy job was sent before you tried to scan.
If someone sent a print job or copy job before you tried to scan, the scan will start if the scanner is not busy. However, because the product and scanner share memory, the scan might be slower.
ENWW | Solve |