Step | Verification step | Possible problems | Solutions |
number |
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6Does the product scan to the computer?
Initiate a scan from the basic desktop software at your computer.
The cable is not connected correctly. | Reconnect the cable. |
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Software is not installed correctly or an error | Uninstall and then reinstall the product |
occurred during software installation. | software. Verify that you are using the |
| correct installation procedure and the |
| correct port setting. |
If the error persists, turn off the product and then turn on the product.
ENWW |