Step

Verification step

Possible problems

Solutions

number

 

 

 

 

 

 

 

6Does the product scan to the computer?

Initiate a scan from the basic desktop software at your computer.

The cable is not connected correctly.

Reconnect the cable.

 

 

Software is not installed correctly or an error

Uninstall and then reinstall the product

occurred during software installation.

software. Verify that you are using the

 

correct installation procedure and the

 

correct port setting.

If the error persists, turn off the product and then turn on the product.

ENWW

Problem-solving checklist 79

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Image 89
HP M1120 MFP manual Does the product scan to the computer?