Solve connectivity problems | HP M1120 MFP guide

Solve connectivity problems

Solve direct-connection problems

If the product is experiencing connection issues while directly connected to a computer, complete the following steps:

1.Make sure that USB cable is no longer than 3 meters (9 feet).

2.Make sure that both ends of the USB cable are connected.

3.Make sure that the cable is a USB 2.0 Hi-Speed-certified cable.

4.If the error persists, use a different USB cable.

Network problems (network models only)

Verify that the product is on and online

Check the following items to make sure the product is ready to print.

1.Is the product plugged in and turned on?

Make sure that the product is plugged in and turned on. If the problem persists, you might have a defective power cable, power source, or product.

2.Is the product in Ready mode?

If the product is finishing a job, you might need to wait until the current job is completed.

3.Is the product control-panel display blank?

●Make sure the product is turned on.

●Make sure the product is installed correctly.

4.Does a message other than Ready appear on the product control-panel display?

●See your product documentation for a complete list of control panel messages and corrective actions.

Resolve communication problems with the network

Check the following items to verify that the product is communicating with the network.

1.Are there any physical connection problems between the workstation or file server and the product?

Verify that the network cabling, connections, and router configurations are correct. Verify that the network cable lengths meet network specifications.

2.Are the network cables connected properly?

Make sure that the product is attached to the network using the appropriate port and cable. Check each cable connection to make sure it is secure and in the right place. If the problem continues, try a different cable or ports on the hub or transceiver. The amber activity light and the green link status light next to the port connection on the back of the product should be lit.

3.Can you "ping" the product IP address?

104 Chapter 11 Problem solve

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HP M1120 MFP manual Solve connectivity problems, Solve direct-connection problems, Network problems network models only

Contents

HP LaserJet M1120 MFP Series Page HP LaserJet M1120 MFP Series Copyright and License Trademark Credits Table of contents Connectivity Paper and print mediaPrint tasks Copy ScanManage and maintain the product Problem solve Appendix a Accessories and ordering informationAppendix B Service and support 131 Appendix C SpecificationsAppendix D Regulatory information 133 Viii Product basics Product comparison Base models Network models Product features Product walkaround Front viewBack view Interface ports Serial number and model number location Supported operating systems Easy installation for WindowsAdvanced installation Supported product software Supported printer drivers Macintosh software Enww Control panel Setup/OK button Control-panel walkaround Control-panel main menus Control-panel menusUse the control-panel menus Menu item Sub-menu item Description Menu Item Description Software for Windows Priority for print settings Supported operating systems for WindowsPrinter driver Open the printer driver and change the print settings Operating System To change the settings for allTo change the device Software installation types for Windows Remove software for Windows Status Alerts software Supported utilities for WindowsEmbedded Web server network models only Other Windows components and utilities Enww Use the product with Macintosh Software for Macintosh Priority for print settings for MacintoshChange printer-driver settings for Macintosh Supported operating systems for Macintosh Software installation types for Macintosh Install Macintosh software for direct connections USBInstall Macintosh software for networks network models only Supported utilities for Macintosh Embedded Web server network models only Print Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper size Use the Services menu Print multiple pages on one sheet of paper in Macintosh Use page-by-page scanning Scan from the product and HP Director MacintoshScanning tasks Scan to file Enww Connectivity Connect the product directly to a computer with USB Supported network protocols Install the product on a network network models onlyInstall the software for the network product Connect the product to the network Enww Paper and print media Understand paper and print media use Size Dimensions Priority input tray Tray Supported paper and print media sizes Special paper or print media guidelines Media type Load paper and print media Priority input trayTray Configure trays Configure trays for copy jobs Print tasks Change the print driver to match the media type and size Supported paper types and tray capacity Get help for any print option Windows Cancel a print job Change print-quality settings Create bookletsChange print density Print on special media Use different paper and print covers Print a blank first Select a paper source Resize documentsSelect a paper size Select a paper type Set the print orientation Use watermarksSave toner Print on both sides of the paper duplex printing On the Finishing tab, select Print on Both Sides Manually Print on both sides of the paper duplex printing Print multiple pages on one sheet of paper in Windows Economy settings EconoModeArchive print Enww Copy One-touch copy Load originalsUse copy Multiple copies Reduce or enlarge copies Cancel a copy jobAdjust the default copy size Reduce or enlarge copies for the current job Adjust the copy quality for the current job Copy settingsReduction/enlargement settings Adjust the default copy quality Adjust the lighter/darker setting for the current job Clean the scanner glassAdjust the lighter/darker contrast setting Adjust the default lighter/darker setting Copy onto media of different types and sizes Define custom copy settingsChange copy job print density Print or copy edge-to-edge Restore the copy-settings defaults Change the default media-size settingChange the default media-type setting Copy a book Copy photos Duplex two-sided copy jobsCopy a two-sided original to a one-sided document Copying a two-sided original to a two-sided document Scan Load originals for scanning Scan by using HP LaserJet Scan WindowsScan by using other software Use scan Scan from a WIA-compliant program Windows XP and Vista only Canceling a scan jobScan from a TWAIN-compliant program Readiris Scan settings Scanner resolution and colorScan file format Setting Recommended use Resolution and color guidelinesClean the scanner glass Scan quality Enww Scan a book Scan a photo Manage and maintain the product Information pages Description How to printConfiguration Menu map Embedded Web server network models only Security featuresFeatures Secure the embedded Web server Store supplies Manage suppliesCheck and order supplies HP policy on non-HP supplies Redistribute toner Replace suppliesRecycle supplies Print cartridge Enww Clean the product Clean the paper pathClean the lid backing Firmware updates Clean the exterior Problem solve Problem-solving checklist Step Verification step Possible problems Solutions Number Does the product scan to the computer? Alert and warning message tables Control-panel messagesAlert and warning messages Control panel message Description Recommended action Fuser Error Critical error messagesCritical error message-tables Turn off then on Scanner Error 54.1C ErrorEngine comm. Error Control-panel display problems Clear jamsCauses of jams Where to look for jams Clear jams from the input-tray areas Clear jams Enww Clear jams from the output bin Clear jams from the print-cartridge area Avoid repeated jams Print quality problems Solve image-quality problemsPrint problems General print-quality issues AaBbCc See Print cartridge on Media-handling problems Print-media guidelines Solve print-media problems Performance problems Paper and print media on Click Set as Default Printer Copy problemsPrevent copy problems Open the Printers or Printers and Faxes Image problems See Load paper and print media Copies are blank Sealing tape might not have been Scan problems Solve scanned-image problemsProblem Cause Enww Prevent scan-quality problems Scan-quality problemsPrint-quality checklist Solve scan-quality problems Enww Network problems network models only Solve connectivity problemsSolve direct-connection problems Resolve communication problems with the network Ping Solve software problems Solve common Windows problemsSolve common Macintosh problems Software troubleshooting Hardware troubleshooting Enww Accessories and ordering information Cable and interface accessories SuppliesProduct name Description Part number Service and support Hewlett-Packard limited warranty statement Customer self repair warranty service Print cartridge limited warranty statement HP Customer Care Online ServicesHP service agreements HP support and information for Macintosh computers HP Customer Care HP maintenance agreements Extended warrantyRepacking the device Specifications Physical specifications Electrical specificationsPower consumption Acoustic emissions Environmental specificationsSound Power Level Declared per ISO 9296 Recommended Operating Storage Enww Regulatory information FCC compliance Environmental product stewardship program Return and recycling instructions PlasticsHP LaserJet print supplies United States and Puerto Rico Material restrictions Material Safety Data Sheet Msds For more informationPaper Non-US returns Enww Declaration of conformity Declaration of Conformity Canadian DOC regulations Safety statementsLaser safety EMI statement Korea Laser statement for Finland Substances table China六价铬 CrVI 溴溴苯 PBB Enww Enww Glossary Enww Index Enww PPC Enww WIA Msds Page CB537-90946* *CB537-90946