Scan-quality problems

Prevent scan-quality problems

The following are a few simple steps you can take to improve copy and scan quality.

Use high-quality originals.

Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Load paper and print media on page 35 for instructions.

Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color on page 64 for more information.

If your product frequently feeds more than one page at a time, the separation pad might need to be replaced. Contact HP. See www.hp.com/support/LJM1120 or the support flyer that came in the product box.

Use or make a carrier sheet to protect your originals.

Solve scan-quality problems

Problem

Cause

Solution

 

 

 

Blank pages

The original might have been loaded upside

 

down.

On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the corner of the glass indicated by the icon on the scanner.

Too light or dark

The resolution and color levels may be set

Verify that you have the correct resolution

 

incorrectly.

and color settings. See Scanner resolution

 

 

and color on page 64.

 

 

 

Unwanted lines

Ink, glue, correction fluid, or an unwanted

Clean the flatbed scanner surface. See

 

substance might be on the glass.

Clean the scanner glass on page 65.

 

 

 

Black dots or streaks

Ink, glue, correction fluid, or an unwanted

Clean the flatbed scanner surface. See

 

substance might be on the glass.

Clean the scanner glass on page 65.

 

 

 

 

The power to the product might have

Reprint the job.

 

fluctuated.

 

 

 

 

Unclear text

The resolution levels might be set

Verify that the correct resolution settings are

 

incorrectly.

correct. See Scanner resolution and color

 

 

on page 64.

 

 

 

Optimize and improve image quality

Print-quality checklist

General print-quality problems can be solved by using the following checklist:

1.Make sure that the paper or print media that you are using meets specifications. Generally, smoother paper provides better results.

2.If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you have printed by type. See Change the print driver to match the media type and size

on page 38.

102 Chapter 11 Problem solve

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HP M1120 MFP manual Optimize and improve image quality, Scan-quality problems, Print-quality checklist