Scan-quality problems
Prevent scan-quality problems
The following are a few simple steps you can take to improve copy and scan quality.
●Use
●Load the media correctly. If the media is loaded incorrectly, it might skew, which causes unclear images. See Load paper and print media on page 35 for instructions.
●Adjust the software settings according to how you plan to use the scanned page. See Scanner resolution and color on page 64 for more information.
●If your product frequently feeds more than one page at a time, the separation pad might need to be replaced. Contact HP. See www.hp.com/support/LJM1120 or the support flyer that came in the product box.
●Use or make a carrier sheet to protect your originals.
Solve scan-quality problems
Problem | Cause | Solution |
|
|
|
Blank pages | The original might have been loaded upside |
| down. |
On the flatbed scanner, place the original document
Too light or dark | The resolution and color levels may be set | Verify that you have the correct resolution |
| incorrectly. | and color settings. See Scanner resolution |
|
| and color on page 64. |
|
|
|
Unwanted lines | Ink, glue, correction fluid, or an unwanted | Clean the flatbed scanner surface. See |
| substance might be on the glass. | Clean the scanner glass on page 65. |
|
|
|
Black dots or streaks | Ink, glue, correction fluid, or an unwanted | Clean the flatbed scanner surface. See |
| substance might be on the glass. | Clean the scanner glass on page 65. |
|
|
|
| The power to the product might have | Reprint the job. |
| fluctuated. |
|
|
|
|
Unclear text | The resolution levels might be set | Verify that the correct resolution settings are |
| incorrectly. | correct. See Scanner resolution and color |
|
| on page 64. |
|
|
|
Optimize and improve image quality
Print-quality checklist
General
1.Make sure that the paper or print media that you are using meets specifications. Generally, smoother paper provides better results.
2.If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you have printed by type. See Change the print driver to match the media type and size
on page 38.
102 Chapter 11 Problem solve | ENWW |