Problem-solving checklist
Follow these steps when trying to solve a problem with the product.
Step | Verification step | Possible problems | Solutions | |
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1 | Is the power on? | No power due to failed power source, cable, | 1. Verify that the product is plugged in. | |
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| switch, or fuse. | 2. | Verify that the power cable is functional |
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| and that the power switch is on. |
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| 3. | Check the power source by plugging |
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| the product directly into the wall or into |
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| a different outlet. |
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2 | Does Ready appear in the | Control panel shows an error. | See | |
| product control panel? |
| for a list of common messages that will help | |
| The control panel should |
| you correct the error. | |
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| function without error |
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| messages. |
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3 | Do information pages print? | An error message appears on the control- | See | |
| Print a configuration page. | panel display. | for a list of common messages that will help | |
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| you correct the error. | ||
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| Paper jams when printing. | Make sure that media that meets | |
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| HP specifications. | |
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| Clean the paper path. See Clean the paper | |
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| path on page 75. | |
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4 | Does the product copy? | Paper jams when printing. | Make sure that media that meets | |
| Place the configuration page |
| HP specifications. | |
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| onto the flatbed scanner and |
| Clean the paper path. See Clean the paper | |
| make a copy. The copies |
| path on page 75. | |
| should print without print- |
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| Poor copy quality from the flatbed. | 1. Clean the flatbed glass. See Clean the | ||
| quality problems. | |||
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| scanner glass on page 65. |
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| 2. | If, after performing the maintenance, |
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| the problem persists, see Copy |
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| problems on page 96. |
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5 | Does the product print from | Software is not installed correctly or an error | Uninstall and then reinstall the product | |
| the computer? | occurred during software installation. | software. Verify that you are using the | |
| Use a |
| correct installation procedure and the | |
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| correct port setting. | ||
| program to send a print job to |
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| The cable is not connected correctly. | Reconnect the cable. | ||
| the product. | |||
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| An incorrect driver is selected. | Select the proper driver. | |
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| There is a port driver problem in Microsoft | Uninstall and then reinstall the product | |
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| Windows. | software. Verify that you are using the | |
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| correct installation procedure and the | |
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| correct port setting. | |
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78 Chapter 11 Problem solve | ENWW |
