Performance problems

Problem

Cause

Solution

 

 

 

No copy came out.

The input tray might be empty.

Load media in the product. See Load paper and print media on page 35 for more information.

The original might have been loaded incorrectly.

On the flatbed scanner, place the original document face-down with the upper-left corner of the document at the corner of the glass indicated by the icon on the scanner.

Copies are blank.

The sealing tape might not have been

Remove the print cartridge from the product,

 

removed from the print cartridge.

pull out the sealing tape, and reinstall the

 

 

print cartridge.

 

 

 

 

The original might have been loaded

On the flatbed scanner, make sure that the

 

incorrectly.

original document is placed face-down with

 

 

the upper-left corner of the document at the

 

 

corner of the glass indicated by the icon on

 

 

the scanner.

Copies are reduced in size.

The media might not meet

Use media that meets HP specifications.

HP specifications.

 

 

 

The print cartridge might be defective.

Replace the print cartridge. See Print

 

cartridge on page 73.

 

 

The product settings might be set to reduce

On the control panel, press Reduce/

the scanned image.

Enlarge and verify that it is set to

 

Original=100%.

ENWW

Solve image-quality problems 99