Scan problems
Solve scanned-image problems
Problem | Cause | Solution |
The scanned image is of poor quality.
The original might be a
●To eliminate the patterns, try reducing the size of the image after scanning.
●Print the scanned image to see if the quality is better.
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| ● Verify that the resolution settings are |
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| correct for the type of scan job that you |
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| are performing. See Scanner |
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| resolution and color on page 64. |
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| The image that appears on the screen might | ● Try adjusting your computer monitor |
| not be an accurate representation of the | settings to use more colors (or levels of |
| quality of the scan. | gray). Typically, you make this |
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| adjustment by opening Display in |
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| Windows Control Panel. |
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| ● Try adjusting the resolution settings in |
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| the scanner software. See Scanner |
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| resolution and color on page 64. |
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| The original might have been loaded | Verify that the original is loaded correctly on |
| incorrectly. | the flatbed scanner. See Load paper and |
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| print media on page 35. |
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| The scanner might be dirty. | Clean the scanner. See Clean the scanner |
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| glass on page 65. |
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| The graphics settings might not be suitable | Try changing the graphics settings. See |
| for the type of scan job that you are | Scanner resolution and color on page 64. |
| performing. |
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Part of the image did not scan. | The original might have been loaded | Verify that the original is loaded correctly on |
| incorrectly. | the flatbed scanner. See Load originals for |
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| scanning on page 62. |
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| A colored background might be causing | Try adjusting the settings before you scan |
| images in the foreground to blend into the | the original or enhancing the image after you |
| background. | scan the original. |
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| The original is too small. | The minimum size that the flatbed scanner |
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| supports is 25 x 25 mm (1 x 1 inch). |
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| The media size is incorrect. | In Scan settings, make sure that the input |
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| media size is large enough for the document |
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| that you are scanning. . |
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100 Chapter 11 Problem solve | ENWW |
