Technical Assistance, Using the Web | Tyco Electronics 15D1 specification

C H A P T E R

6

TECHNICAL SUPPORT

Technical Assistance

There are three methods to obtain contact information for technical assistance on the touchcomputer:

The touchcomputer

The web

The phone

Using the Touchcomputer

You can access support information in System Properties by clicking the Support Information button. You can get to System Properties by either of the following

methods:

Right-click My Computer and choose Properties.

Or

Click the Start button, select Control Panel, and double-click the System icon.

Using the Web

For online self-help, go to www.elotouch.com/go/websupport.

For technical support, go to www.elotouch.com/go/contactsupport.

For current Elo news, product updates, and announcements, or to register to receive our Touchcomputer newsletter, go to www.elotouch.com/go/news.

15D1 TOUCHCOMPUTER USER GUIDE 52

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Tyco Electronics 15D1 manual Technical Assistance, Using the Touchcomputer, Using the Web

Contents

Series Touchcomputer User Guide E674343 Elo TouchSystems Elotouch Elo TouchSystems Series Touchcomputer User Guide Copyright 2010 Tyco Electronics. All Rights Reserved DisclaimerTrademark Acknowledgments Table of Contents Display Screen Specifications Unpacking Your Touchcomputer Setup Setting Up the Operating System Adjusting the Display Select the Regional Options tab 15D1 Touchcomputer User Guide Select Repair your computer Injecting the Languages For Windows 7 Only Click Inject Selected Language Click Exit Exit Restart Selecting the Region For Windows 7 Only Choosing the Computer Name For Windows 7 Only Selecting the Update Options For Windows 7 Only Reviewing the Time and Date Settings For Windows 7 Only Testing Peripherals Calibrating the Touchscreen Advertising Brackets Securing the Base 15D1 Touchcomputer User Guide Operation OSD Menu On-Screen Display OSD Base Power Status LED OSD and Power Button ControlTo enable or disable the OSD function To enable or disable the power button PWR lock function Head Power Status LED Touch Power Status LEDHDD Activity LED Using the Input/Output Panel 15D1 Touchcomputer User Guide Number Port Description Adding Optional Peripherals Options and Upgrades Magnetic Stripe Reader MSR Testing the MSR Testing in USB MSR Keyboard KB Emulation ModeTesting in USB MSR Human Interface Device HID Mode Customer Display Fingerprint Reader FPR Feature Specification Barcode Scanner Testing the FPR Enabling 2-D Scanning Click Start Control Panel Testing the Barcode Scanner COM value USB serial port Param Number Permanent Param Change New Value Testing the Wireless Card Wireless Card Solid State Drive Testing the Cash Drawer PortThird-Party Peripherals Printer Port Additional Hard Drives Safety Safety and Maintenance Care and Handling Select OS Recovery Recovering the Operating SystemClick Recover Start Recovery Process Weee Directive Following UI shall be presented After finished, click Exit Exit Restart 15D1 Touchcomputer User Guide USB Serial Port COM5 Change to COM3 Location Information Select Port Settings Click Advanced… Hardware changes Touchcomputer Specifications Technical Specifications Bios AMI Feature Description Feature Description Connector Specifications Printer Power Input Pin DefinitionSerial Ports Serial Port Power Selection Cash Drawer Port SpecificationsCash Drawer Port Signal Definition Cash Drawer Port Power Selection Displays an out of range warning Display Screen Specifications Display Screen Specifications Feature Specification Environmental Specifications Using the Touchcomputer Using the WebTechnical Assistance Using the Phone II. Emissions and Immunity Information Electrical Safety Information 15D1 Touchcomputer User Guide III. Agency Certifications Warranty 15D1 Touchcomputer User Guide Index Page Getting in Touch with Elo