TROUBLESHOOTING YOUR NEW PHONE

58

If your phone is not performing to your expectations, please try these simple steps first.

Symptom

Suggestion

 

 

The status LED won't

• Make sure the AC adapter is plugged

light when the handset

into the base unit and wall outlet.

is placed in the

• Make sure the handset is properly

base unit.

seated in the base unit.

 

• Make sure the charging contacts on the

 

handset and base unit are clean.

 

 

The audio sounds

• Make sure that the base unit antenna is

weak and/or scratchy.

in a vertical position.

 

• Move the handset and or base unit to a

 

different location away from metal

 

objects or appliances and try again.

 

• Press

to help eliminate

 

background noise during

 

the conversation.

 

 

• Make sure that you are not too far from

 

the base.

 

 

 

Can't make or receive

• Check both ends of the base unit

calls.

telephone line cord.

 

• Make sure the AC adapter is plugged

 

into the base unit and wall outlet.

 

• Disconnect the AC adapter for a few

 

minutes, then reconnect it.

 

• Reset the digital security code

 

(See page 53).

 

 

• Make sure

is pressed.

 

 

The handset doesn't

• The battery pack may be weak. Charge

ring or receive a page.

the battery on the base unit for 12-15

 

hours.

 

 

• The handset may be too far away from

 

the base unit.

 

 

• Place the base unit away from

 

appliances or metal objects.

 

• Reset the digital security code

 

(See page 53).

 

 

 

 

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Uniden EXAI 985HS manual Troubleshooting Your NEW Phone, Symptom Suggestion