Vanguard Managed Solutions 3400 Series manual Factory Repair, Packaging, Guidelines for

Factory Repair	To return equipment for factory repair, call the Vanguard Networks Technical
	Support Center at (800) 544-0062, for return authorization and instructions. When
	you call, you will be given a Return Material Authorization (RMA) control number.
	Mark this number clearly on the shipping container for ease of identification and
	faster service. The RMA control number provides a convenient tracking reference
	for both parties. Please have the following information available for each piece of
	equipment you return:
	• Product name and description
	•	Serial number
	•	Failure symptoms
Packaging
	Data communications equipment or parts that are to be returned to Vanguard
Guidelines for	Networks for any reason must be properly packaged to prevent damage in shipment
Equipment Return	and handling.

If the original packing material and shipping container are available, reuse these items to return equipment. If these items are not available, it is your responsibility to package the contents in a manner that protects the equipment from damage during normal shipping and handling. Responsibility for damage to equipment during transit must be resolved between you and the carrier. Vanguard Networks can provide you with specific packaging instructions upon request.

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