Gap in Captured Signature
The following are the corrective steps to be taken if there is a gap in captured signature. (This procedure does not apply to the MX830 terminal without touch screen.)
1Ensure that the stylus is pressed hard during signature capture.
2If the problem persists, contact your local VeriFone representative for assistance.
No Response
From the Touch
Screen
The following are the corrective steps to be taken if the touch screen does not respond or displays the incorrect response. (This procedure does not apply to the MX830 terminal without touch screen.)
NOTE The MX800 Series terminal requires a touch screen calibration at the time of installation. The terminal should be powered on and allowed to stabilize at normal operating temperature; usually this takes no longer than 30 minutes, even if the terminal was previously in a cooler or warmer location. The touch screen calibration procedure (below) should then be performed.
To perform a touch screen (panel) calibration, follow this procedure:
1Press the recessed button near the top of the Magnetic Stripe Reader with a straightened paper clip and hold while three LEDs in the MSR track turn on. Release the button when the middle LED turns off. Keep hands away from the display until the prompt appears for password entry.
2Enter the password.
3In System Mode, perform a manual touch screen compensation. Tap CONFIGURE > right blue arrow > CALIBRATE > CALIBRATE. Follow the directions on the display.
4If the problem persists, contact your VeriFone representative for assistance.
MX800 SERIES INSTALLATION GUIDE | 25 |