CHAPTER 5

VeriFone Service and Support

Return a Terminal for Service

For MX800 Series terminal problems, contact your local VeriFone representative or service provider.

For MX800 Series product service and repair information:

•USA – VeriFone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST.

•International – Contact your VeriFone representative.

Before returning the MX800 Series terminal to VeriFone, obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more MX800 Series terminals for repair or replacement

(U.S. customers only).

 

NOTE

For International customers, please contact your local VeriFone representative

 

 

 

 

for assistance with your service, return, or replacement.

 

 

 

 

 

 

 

WARNING

Do not, under any circumstances, attempt any service, adjustments, or repairs on

 

 

this equipment, other than the simple cleaning processes discussed in Chapter 3

 

 

and the troubleshooting procedures explained in Chapter 4. Instead, contact your

 

 

local VeriFone distributor or service provider for assistance. Failure to comply

 

 

can invalidate the product warranty.

 

 

 

 

 

WARNING

This terminal comes equipped with a tamper-evident label. This Tamper Warning

 

 

 

label covers a screw hole on the case bottom and indicates if an unauthorized

 

 

party has opened the terminal case. Opening the case will make the terminal

 

 

inoperable and void the product warranty.

 

 

 

 

1Gather the following information from the printed labels on the bottom of each MX800 Series terminal to be returned:

•Product ID, including the model and part number.

•Serial number (S/N xxx-xxx-xxx).

2Within the United States, call VeriFone toll-free at 1-800-834-9133.

3Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–7 P.M., EST.

MX800 SERIES INSTALLATION GUIDE

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