NOTE
4Give the MRA representative the information gathered in step 1.
If the list of serial numbers is long, fax the list, along with the information gathered in step 1, to the MRA department at
•Please address the fax clearly to the attention of the “VeriFone MRA Dept.”
•Include a telephone number where you can be reached, as well as your fax number.
•You will be issued an MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each MX800 Series terminal returned to VeriFone.
5Describe the problem(s).
6Provide the shipping address where the repaired or replacement unit must be returned.
7Keep a record of the following items:
•Assigned MRA number(s).
•VeriFone serial number assigned to the MX800 Series terminal you are returning for service or repair (terminal serial numbers are located on the bottom of the unit).
•Shipping documentation, such as air bill numbers used to trace the shipment.
•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the MX800 Series terminal).
28MX800 SERIES INSTALLATION GUIDE