4-2 Troubleshooting
If you encounter any problem when you’re using this wireless network card, don’t panic! Before you call your dealer of purchase for help, please check this troubleshooting table, the solution of your problem could be very simple, and you can solve the problem by yourself!
Scenario | Solution |
| |
I can’t find any wireless | 1. | Click ‘Rescan’ for few more times and see if you |
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access point / wireless |
| can find any wireless access point or wireless |
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device in ‘Site Survey’ |
| device. |
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function. | 2. | Please move closer to any known wireless |
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| access point. |
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| 3. | ‘Ad hoc’ function must be enabled for the |
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| wireless device you wish to establish a direct |
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| wireless link. |
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| 4. | Please adjust the position of network card (you |
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| may have to move your computer if you’re using |
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| a notebook computer) and click ‘Rescan’ button |
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| for few more times. If you can find the wireless |
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| access point or wireless device you want to |
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| connect by doing this, try to move closer to the |
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| place where the wireless access point or |
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| wireless device is located. |
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Nothing happens when | 1. | Please make sure the wireless network card is |
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I click ‘Launch Config |
| inserted into your computer’s USB port. If the |
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Utility’ |
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| |
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| is not detected by your computer. |
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| 2. | Reboot the computer and try again. |
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| 3. | Remove the card and insert it into another USB |
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| port. |
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| 4. | Remove the driver and |
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| 5. | Contact the dealer of purchase for help. |
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I can not establish | 1. | Click ‘Connect’ for few more times. |
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connection with a | 2. | If the SSID of access point you wish to connect |
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certain wireless access |
| is hidden (nothing displayed in ‘SSID’ field in |
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point |
| ‘Site Survey’ function), you have to input |
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| correct SSID of the access point you wish to |
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| connect. Please contact the owner of access |
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| point to ask for correct SSID. |
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ViewSonic |
| 50 | |
