Additional Services
Voice Messaging Service
Voice Messaging Service records your incoming calls when you cannot answer, or when you line is busy.
To Establish Your Voice Messaging Service
The first time you call your Voice Messaging Retrieval number, follow these five easy steps. Voice instructions will guide you through the process.
1.Call your Voice Messaging Retrieval number provided by your Business Office or Customer Training Center. If you do no know your retrieval number, call
2.Then enter your temporary security code
3.Then enter your permanent security code.
4.Then record your name.
5.Then choose your greeting.
CallForwarding
Lets you temporarily forward calls to another number you select.
To Use Call Forwarding
1.Dial *72 on your telephone.
2.When you hear a second dial tone, dial the number where you want the calls to go. Wait for that person to answer.
3.If the line is busy or no one answers, hang up and repeat steps 1 and 2. Two quick tones indicate that Call Forwarding is working.
4.Check that your calls will be forwarded by dialing *72. A busy signal indicates Call Forwarding is working.
5.Cancel Call Forwarding by dialing *73. Two quick tones followed by dial tone means your calls are no longer being forwarded.
CallRejection
With Call Rejection, you can avoid unwanted calls.
To Use Call Rejection
1.To block unwanted calls, dial *60 and follow the record instructions.
2.If you do not know an unwanted callers number, activate Call Rejection immediately after hanging from their call.
3.To cancel Call Rejection, press *80.
Call Trace
With Call Trace you can receive assistance from Qwest or your local police department if you receive harassing obscene telephone calls. This service is available to most customers on a pay per use basis.
To Use Call Trace
1.Dial *57 immediately after hanging up from the call to be traced.
2.Follow the recorded to take appropriate action.
3.The telephone number of the caller will be recorded by Qwest. Deterrent action can be taken by Qwest or your local law enforcement agency after 3 calls from the same number are identified.
4.You will not be given the name or telephone number of the person who called you.
5.If it becomes a life threatening situation contact the police immediately.
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AdditionalInformation
