VTech 20-2432 Transferring Calls, Handsfree Speakerphone Operation, Global Call from Base

Advanced Operations

Handset and Base Operation

Highlight the desired destination of your intercom then press OK. Your screen will display CALLING HANDSET __ , CALLING BASE, or PERFORMING GLOBAL PAGE.

The recipient's screen will display INTERCOM FROM HANDSET_, INTERCOM FROM BASE or GLOBAL CALL FROM HANDSET_, or

GLOBAL CALL FROM BASE.

The recipient presses INTERCOM/TRANSFER on the Handset or Base to engage in conversation with the person initiating the page.

NOTE: When you initiate a GLOBAL PAGE, the first recipient to respond by pressing INTERCOM/TRANSFER on the Handset or Base will be able to talk to you via the intercom. Others can join the ongoing intercom call by calling one of the parties involved in the intercom. The unit beeps whenever a party joins an ongoing call.

Transferring Calls

You can transfer calls on the 20-2432 system from the Base to Handset, Handset to Handset, or Handset to Base.

Blind Transfer

You can directly transfer any active call to another 20-2432 extension without notification by doing the following steps:

•Handset or Base must be on an active call.

•Press the INTERCOM/TRANSFER on the Handset or Base; scroll to the desired destination of your transfer. Then press OK.

•When the other extension answers, the call will automatically be connected to that extension.

•An unanswered call will be placed on hold to the originating Handset/ Base if not answered within 30 seconds and ring back in 5 minutes.

Announced Transfer:

You can perform an announced transfer (call and advise another extension) of an active call by doing the following steps:

•Handset or Base must be on an active call.

•Place the active call on HOLD.

•Press the INTERCOM/TRANSFER on the Handset or Base; scroll to the desired destination of your transfer. Then press OK.

•When the other extension answers the intercom call, explain they have an active call waiting.

•Either extensions press INTERCOM/TRANSFER on the Handset or Base to end the intercom call.

•The other extension presses the apporiate LINE key (or the apporiate LINE key then HANDSFREE) on the Handset, or the apporiate LINE key then SPEAKERPHONE (or HEADSET) on the Base to pick up the call on hold.

Handsfree Speakerphone Operation

Your 20-2432 Handset has a built-in handsfree Speakerphone. This feature allows you to stand the Handset upright on a table or desktop and have handsfree conversations. For more information, refer to MAKING CALLS in HANDSET AND BASE OPERATION.

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