Appendix
Troubleshooting
The telephone does not respond to remote commands.
•Make sure to enter your remote access code correctly (page 53).
•Make sure you are calling from a
•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.
•There may be interference on the phone line you are using. Press dialing keys firmly.
The answering system does not record messages.
•Make sure the answering system is on. ANS ON should show on the handset and the telephone base.
•Make sure the memory of the answering system is not full.
•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider.
•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.
The system announces “Time and day not set.”
• You need to reset the system clock (page 13).
The outgoing announcement is not clear.
•When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the handset or telephone base.
•Make sure there is no background noise (TV, music, etc.) while recording.
New voicemail and 
show and I don’t know why.
•Your telephone has both a 
appear, then your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.
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