DISPLAY TROUBLESHOOTING
If you encounter problems with the Cintiq display, refer to the following tables; your problem may be described here and you can try the solution offered. For additional information about color issues, refer to the documentation that came with your operating system or applications.
GENERAL DISPLAY PROBLEMS
No display. The power LED is off. | • Verify that the light on the AC power adapter is on and the power |
| cable is securely plugged into Cintiq’s power receptacle. Check that |
| Cintiq’s power switch is turned on. |
No display. The power LED is | • Check the contrast, brightness, and backlight controls. Adjust as |
lit blue. | necessary, or open the OSD menu, go to the RESET menu and select |
| the FACTORY RESET option. |
The power LED is lit orange.
No display or a “no sync” message briefly appears on your display screen.
•Your computer may be in a power management mode. Touch the pen tip to the Cintiq display screen, move the mouse, or depress any key on your keyboard.
•Turn off both your computer and the Cintiq pen display, and check the video cable for bent or broken connector pins. Then properly connect the video cable and turn on Cintiq and your computer.
•Verify that the DVI/VGA switch is properly set. Restart your computer after changing the position of the switch.
•Verify that the video card is properly installed.
No display or a “cable disconnect” message briefly appears on your display screen.
•Check that your computer is turned on.
•Verify that the video cable is properly connected.
•Turn off both your computer and the Cintiq pen display, and check the video cable for bent or broken connector pins. Then properly reconnect the cables and turn on Cintiq and your computer.
An “invalid mode” message briefly | • The input signal frequency is incorrectly set or not compatible with |
appears on your display screen. | Cintiq. Set the refresh rate (vertical frequency) to 60 Hz (or between |
| 56 and 85 Hz if you are using a resolution of less than 1600 x 1200 |
| pixels). If your video card driver supports adjustment of the |
| horizontal frequency, make sure it is set to some value between 31 |
| and 92 kHz. On a single monitor system you will need to connect a |
| different display to change the refresh rate. |
| • The resolution is set too high (1600 x 1200, maximum). |
| • Set the display properties to detect plug and play monitors. |
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|
The image appears multiple times | • Do not extend the video cable. Do not use an input selector |
on the display. | switch box. |
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When a still image is displayed for | • Use a screen saver or other power management feature. |
a long period of time without |
|
refreshing the screen, an after- |
|
image remains for a short period of |
|
time. |
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Troubleshooting
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