Troubleshooting, Range does not Work | Whirlpool SF385PEG, SF387LEG

TROUBLESHOOTING

Most cooking problems often are caused by little things you can find and fix without tools of any kind. Check the lists below and on the next page before calling for assistance or service. If you still need help, see “Requesting Assistance or Service” on page 31.

RANGE DOES NOT WORK

	PROBLEM	CAUSE

	Nothing works	• The range is not plugged into a properly grounded outlet (120v polarized).
		• The range is not properly connected to the gas supply. Contact a designated
		service technician to reconnect the range to the gas supply. (See the Installa-
		tion Instructions.)
		• You have blown a household fuse or tripped a circuit breaker.

OVEN/BROILER BURNER

		PROBLEM		CAUSE

		The oven does not work		•You have not set the electronic control correctly. Refer to setting the
				electronic oven control section. (See pages 10 to 18.)
				•You have set a delayed start time. Wait for the start time to be reached or
				cancel and reset the control.
				•The main or regulator gas shutoff valve is in the off position. (See the
				Installation Instructions.)

		The burner fails to light		•The ignitor is broken. Contact a designated service technician to replace it.
				•You have blown a household fuse or tripped a circuit breaker.
		The burner flames lift		•The air/gas mixture is incorrect. Contact a designated service technician to
		away from the ports, are		check the air/gas mixture or see the Installation Instructions.
		yellow, or are noisy

SURFACE BURNERS

	PROBLEM		CAUSE

	The burner fails to light		•The control knob is not set correctly. Push in the control knobs before turning
			them. Make sure the control knob is turned to the Light position. (See page 6.)
			•You have blown a household fuse or tripped a circuit breaker.
			•The burner ports may be clogged. Clean them with a straight pin. (See page 26.)

	The burner flames are		•The burner ports may be clogged. Clean them with a straight pin. (See page 26.)
	uneven		•The burner caps may not be positioned properly. (See page 26.)

	The burner flames lift off		•The burner needs cleaning. (See pages 25 and 26.)
	the ports, are yellow, or		•The air/gas mixture is incorrect. Contact a designated service technician to
	are noisy when turned off
			check the air/gas mixture or see the Installation Instructions.


	The burner makes a		•The burner is wet from washing. Let it dry.
	popping noise when on

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Whirlpool SF385PEG, SF387LEG Troubleshooting, Range does not Work, OVEN/BROILER Burner, Surface Burners, Problem Cause

Contents

8053426A Cubic Foot Oven What to do if YOU Smell GAS On next Range SafetyANTI-TIP Bracket For self-cleaning ranges Important Safety Instructions Setting Parts and FeaturesControl Panel Storage drawer Using the Surface Burners Using Your Range To protect your range Home canning informationBig difference When YOU have Place Rack placement for specific foodsPositioning racks and pans Food Rack Position To catch spillovers Using Aluminum Foil for Baking Display/clock Using the control lockElectronic Oven Control Using the Electronic Minute Timer Setting the ClockExample for Example for 10 minutes To cancel the minute timer STARTING/CANCELING a FunctionDisplay counts down Time of day Roasting meats and poultry BAKING/ROASTINGFront Rear Saving energy Example for set temperature of 350F This Number Adjust byTo Cook Degrees Fahrenheit Front This section Rear Broiling Example shows broil at 400F Broiling guidelinesExample shows broil at 325F Rack Minutes Meat Position Side Approximate Time Storage Drawer Oven VentRemoving the storage drawer Replacing the storage drawer Tips Before you start the Self-Cleaning cycle, make sure youBefore YOU Start Example shows 4 1⁄ 2-hour Setting the ControlsCleaning time Time In Hours HOW the Cycle Works Caring for Your Range Cleaning Chart Oven door glass Surface burnersOven cavity Oven racks Is blue in color. If Sealed Surface Burners and Cooktop Removing the Oven Door To clean the burners Door is removed from the range To removeTo replace To replace the oven light Oven Light Problem Cause TroubleshootingRange does not Work OVEN/BROILER Burner Display Messages When SELF-CLEANING Your OvenCooking Results Our consultants provide assistance with Requesting Assistance or Service Topic Index Service company WarrantyFrom Date of Purchase Whirlpool Corporation will not PAY for