If You Need Assistance or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll- free telephone number for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See the “A Note to You” section.) This information will help us respond properly to your request.
1. Before calling for assistance …
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM | POSSIBLE CAUSE | SOLUTION |
|
|
|
Nothing will | The power cord is not | Plug the power cord into a live circuit |
operate | plugged into a live circuit | with proper voltage. (See Installation |
| with proper voltage. | Instructions.) |
| Range is not properly | Contact an authorized service |
| connected to gas supply. | technician to reconnect range to gas |
|
| supply. (See Installation Instructions.) |
| A household fuse has blown | Replace household fuse or reset |
| or a circuit breaker has | circuit breaker. |
| tripped. |
|
| Controls are not set correctly. | Reset controls, if needed. |
|
|
|
The oven will | The electronic control has not | Refer to pages 10 through 20 for |
not operate | been set correctly. | setting the electronic control. |
| A delayed start time has | Wait for the start time to be reached |
| been set. | or cancel and reset the controls. |
| The oven is still hot after a | Wait for oven to cool and “LOCK” to |
| disappear from the display. | |
|
|
|
Burner fails | The power cord is not | Plug the power cord into a live circuit |
to light | plugged into a live circuit | with proper voltage. (See Installation |
| with proper voltage. | Instructions.) |
| A household fuse has blown | Replace household fuse or reset |
| or a circuit breaker has | circuit breaker. In case of prolonged |
| tripped. | power failure, manually light burners |
|
| (see page 8). |
| Burner ports are clogged. | Clean with a straight pin (see pages |
|
| 28 and 31). |
|
|
|
Burner flames | Burner ports are clogged. | Clean with a straight pin (see pages |
are uneven |
| 28 and 31). If this fails, call an autho- |
|
| rized service technician for service. |
|
|
|
|
| continued on next page |
32
