Troubleshooting Print Quality Problems
To reduce possible print problems:
■Maintain a stable temperature and relative humidity for the printer.
■Use only the media recommended for this printer; see page 5.
■Align the paper edge guides in the paper tray to fit the media.
■Protect the imaging drum from prolonged exposure to direct light.
Note
Also observe the procedures for cleaning the printer and adjusting the Color Balance outlined in Cleaning the Printer in the Advanced Features and Troubleshooting Manual available on the
If the information provided in this section does not solve your print problem, refer to Getting Help on page 55.
Print Defects and Potential Remedies
Print Quality Problem | Common Causes | Potential Remedies | ||
|
|
|
| |
Background Smudges | ■ | Printer not correctly | ■ Set the printer driver | |
Unwanted black and/or |
| set to the proper |
| and front panel to the |
| media type. |
| appropriate media | |
colored or shaded areas that |
|
| ||
|
|
| type. | |
appear on the page. |
|
|
| |
| The printer is | ■ Place the printer in a | ||
| ■ | |||
|
| exposed to direct |
| location out of the |
|
| sunlight. |
| sunlight. May need to |
|
|
|
| replace the imaging |
|
|
|
| drum of that color. |
| ■ Toner is on fuser roll. | ■ | Print blank pages | |
|
|
|
| until smudges |
|
|
|
| disappear. |
| ■ If the problem occurs | ■ | Replace imaging | |
|
| in one color, an |
| drum of that color. |
|
| imaging drum may be |
|
|
damaged.
Print Quality
User Guide | 43 |
