Error Light Troubleshooting Codes

The status light indicates the current state of the scanner. Descriptions of the most common patterns are listed below. Contact Xerox Technical Support if you experience a different blinking pattern.

Normal Operation

•Steady blue: indicates the scanner is ready to scan.

•Steady red: the scanner is busy or it is not connected to the computer.

•Blinking red: the scanner is reporting an error.

Error Codes

If your scanner experiences hardware problems, the status light turns red and will blink a specific number of times, the status light will blink red, and the LED flashes an “E” then the error code number.

In all cases, you should turn off the scanner and check the scanner setup. Make sure the USB cable is plugged into the scanner and computer. Make sure the power cord is plugged into the scanner and into a wall outlet or USB port.

Error

Problem Description

Solution

Code

 

 

 

0

Scanner is not connected to the

A cable may be loose. Check that the scanner’s cables are cor-

 

computer. (The LED does not

rectly attached to the computer. If the scanner still does not con-

 

flash “E” and the status light

nect, re-boot the computer.

 

remains blue.)

 

 

 

 

4 or 5

The scanner lamp is either turned

In the One Touch hardware properties turn the scanner lamp on. If

 

off or the lamp has not warmed

the lamp is already on, turn the lamp off then on again. If the

 

up enough to initiate scanning.

problem persists and your scanner’s power is plugged into a surge

 

 

protector or UPS battery backup, try plugging the scanner power

 

 

directly into a wall outlet.

 

 

 

6

The scanner’s cover is open.

The ADF door is not closed all the way. Open the scanner then

 

 

close it again. Push down on the lid until it locks into place.

 

 

 

7 or 8

The lamp in the scanner body or

This usually occurs if the power was disconnected during a scan.

 

lid has malfunctioned.

Turn the scanner off, then back on again. If the problem persists,

 

 

turn off the scanner, re-start the computer, then turn the scanner

 

 

on.

 

 

 

9

Paper jam

Open the ADF cover and remove the jammed page. See Clearing

 

 

Paper Jams on page 151.

 

 

 

All

An internal part in the scanner

Turn off the power to your scanner, then turn it back on. If the

Other

may have malfunctioned.

problem persists, re-boot your computer. If the problem still per-

Codes

 

sists, contact Xerox Technical Support.

 

 

 

Xerox DocuMate 3460

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User’s Guide

 

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Xerox 3460 manual Error Light Troubleshooting Codes, Normal Operation
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3460 specifications

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