Xerox 180 EPS, 100 manual Troubleshooting job flow problems, Troubleshooting job integrity problems

Troubleshooting

NOTE: If you are comparing prints from a proof printer, ensure that the same PDL file was used to make the prints on both printers.

Troubleshooting job flow problems

•Problem: A PostScript, ASCII, or TIFF job displays a status of Processing, and does not print.

1.Hold the job.

2.Submit the job to a draft PostScript printer, if possible, to determine if the master is corrupted.

3.If the job prints, contact the customer support center.

•Problem: A job that does not have faults has been submitted and is not printing.

1.Shut down, then restart the DocuSP software.

NOTE: After the restart, the job either processes or faults.

2.If the banner or error pages are enabled, determine if the –admfacprocess is active.

•Problem: An active job with a status of “printing” or “waiting for printer” is not printing and there are no faults or messages.

1.Open a printer door. If a message appears in the faults and messages frame, the controller is communicating with the printer.

2.If you determine that the job is taking too much time, restart the DocuSP software.

Troubleshooting job integrity problems

A job integrity problem means that the output from the printer is not as expected; for example, missing pages, missing data, incorrect page orientation, incorrectly ordered sets, or job attribute inconsistencies.

•Problem: The job does not print as expected:

1.Check the job properties to determine if the job was programmed correctly.

2.Check for any queue override attributes.

3.If the job is a PCL or a PostScript job, check the file for job ticket information.

4.Resubmit the job from the client.

5.If possible, recreate the job.

•Problem: Jobs are printing in reverse order.

Operator Guide 5- 5