Troubleshooting

NOTE: If you are comparing prints from a proof printer, ensure that the same PDL file was used to make the prints on both printers.

Troubleshooting job flow problems

Problem: A PostScript, ASCII, or TIFF job displays a status of Processing, and does not print.

1.Hold the job.

2.Submit the job to a draft PostScript printer, if possible, to determine if the master is corrupted.

3.If the job prints, contact the customer support center.

Problem: A job that does not have faults has been submitted and is not printing.

1.Shut down, then restart the DocuSP software.

NOTE: After the restart, the job either processes or faults.

2.If the banner or error pages are enabled, determine if the –admfacprocess is active.

Problem: An active job with a status of “printing” or “waiting for printer” is not printing and there are no faults or messages.

1.Open a printer door. If a message appears in the faults and messages frame, the controller is communicating with the printer.

2.If you determine that the job is taking too much time, restart the DocuSP software.

Troubleshooting job integrity problems

A job integrity problem means that the output from the printer is not as expected; for example, missing pages, missing data, incorrect page orientation, incorrectly ordered sets, or job attribute inconsistencies.

Problem: The job does not print as expected:

1.Check the job properties to determine if the job was programmed correctly.

2.Check for any queue override attributes.

3.If the job is a PCL or a PostScript job, check the file for job ticket information.

4.Resubmit the job from the client.

5.If possible, recreate the job.

Problem: Jobs are printing in reverse order.

Operator Guide

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Xerox 180 EPS, 100 manual Troubleshooting job flow problems, Troubleshooting job integrity problems

180 EPS, 100 specifications

Xerox has long been a pioneer in the field of document technology, and its series of multifunction printers and copiers have consistently delivered quality and efficiency. Among the notable models are the Xerox 100, 135, 115, and 155, each designed to cater to specific business needs while incorporating advanced features and technologies.

The Xerox 100 series is well known for its compact design and is tailored for small to medium-sized businesses. It offers high-quality color printing, scanning, and copying, making it a versatile addition to any office environment. One of its standout features is the ability to handle a variety of media types, from plain paper to glossy sheets, enabling users to produce professional looking materials. With an intuitive touchscreen interface, users can easily navigate through functions, ensuring a streamlined workflow.

Moving up the ladder, the Xerox 135 series boasts enhanced productivity features, making it ideal for larger businesses or departments with higher volume print needs. It is equipped with an advanced finishing system, allowing users to create booklets, staple documents, and perform hole punching with ease. The 135 model integrates powerful cloud connectivity, facilitating remote printing and scanning directly from mobile devices, thereby boosting flexibility and efficiency.

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In summary, the Xerox 100, 135, 115, and 155 models cater to a wide array of business needs through their unique features and technologies. From compact designs for small offices to robust solutions for high-volume printing, these printers exemplify Xerox’s commitment to innovation and excellence in document management.