Xerox 180 EPS, 100 manual UI recovery messages, Recovery message examples, Troubleshooting, Example

Troubleshooting

the report if you specified ABNORMAL REPORT = YES for that report. (For more information, refer to the Xerox Document Services Platform Using LCDS Print Description Language).

If the system cannot completely recover an LCDS report (due to data loss or missing online records) after a crash, it ends the job and prints all remaining formatted reports. A message on the screen notifies you that the job completed with errors.

UI recovery messages

After a crash, the Printer Faults window displays a short recovery- related message. Double clicking on the message opens the Printer Fault Clearance window, which displays a detailed message including clearance instruction for that selected fault. You have the option to close the window without taking any action or to perform the appropriate clearance action after which the window closes and the fault is removed from the list.

The system attempts to reestablish the correct state of the system at the time of the crash to assure no loss of formatted data. After the successfully recovered report has completed printing, the accounting log shows the recovered report has completed successfully and the total pages is the maximum number of pages in the report (even if the job ended early).

The following four examples illustrate the short and long messages associated with a crash.

Recovery message examples

Example 1	Short message:
	Online Gateway could not recover the
	current job due to data loss.
	Long message:
	The Online Gateway was unable to recover
	the current job due to data loss.
	Job <job ID> ended prematurely.
	Select Reset to clear fault.
	This message displays when the online gateway cannot
	completely recover after a crash recovery and ends the job. The
	job status shows that the job completed successfully. If the job
	specifies an accounting page, the page is generated. The
	accounting log displays the Job Completed status.
Example 2	Short Message:
	Online Gateway could not recover the
	current job due to an internal error.
	Long Message:

Operator Guide 5- 11