Xerox 100, 180 EPS manual Crash recovery, Troubleshooting problems with saving jobs, Streaming mode

Troubleshooting

Troubleshooting problems with saving jobs

A save problem means that a job is submitted from a client with

Save designated, but the job is not saved.

•Problem: The job has a status of “Save Completed,” but nothing is saved.

1.Ensure that the banner and error pages are enabled.

2.Submit the job for printing.

3.If only the banner page prints and the job shows a status of “Successfully Completed,” check the PDL file for invalid “showpage” operators or no image data.

4.If possible, submit the job to a draft printer. If the job prints successfully, contact the customer support center.

•Problem: The job has a status of “Save Completed with errors,” but nothing is saved:

1.Ensure that the banner and error pages are enabled.

2.Submit the job for printing.

3.Check the error page for the information following the statement “OFFENDING COMMAND” to correct the PDL file if it is corrupt.

4.If possible, submit the job to a draft printer. If the job prints successfully, contact the customer support center.

•Problem: You are receiving PostScript error messages while trying to merge variable data with the form.

Create the variable data file by using the Adobe driver.

Crash recovery

This section explains how to recover a job after a system crash or rollover, in Streaming and Spooling modes.

Streaming mode

In Streaming mode, the printing system begins processing (decomposing and printing) the data stream as soon as a minimum amount of data is received, and continues to process the data as it is received.

If the system crashes during the printing of an LCDS report, the software tries to recover to a page boundary. If this recovery is successful, you do not notice anything different with the output of your recovered report, but you are asked to restart the system after a crash. The recovered page may be offset from the rest of

5-1 0 Operator Guide