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Xerox 100, 180 EPS manual Clearing paper jams in printer areas 2 through, Troubleshooting, 3Area

Models: 180 EPS 100

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Clearing paper jams in printer areas 2 through 20

Troubleshooting

missing from a report. For that reason, you should check job integrity after the report has been printed.

1.The printer offsets the first sheet printed following a paper jam. Locate that sheet in the stack.

2.Check the sheets immediately before and after the offset sheet to see if there are any missing or duplicate sheets in the report.

NOTE: A message may appear on the controller screen and the display monitor telling you that there is a suspected page delivery error and advising you to check the output.

Clearing paper jams in printer areas 2 through 20

In the following figures, the printer jam clearance areas have arrows pointing to them or circles drawn around them.

Figure 5-3 Area 2

5-1 8

Operator Guide

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Xerox 100, 180 EPS manual Clearing paper jams in printer areas 2 through, Troubleshooting, 3Area

Contents

operator guideXerox DocuPrint 100/115/135/180 EPS 701P24790 April,Prepared by Xerox Corporation 2005 by Xerox Corporation. All rights reservedPrinted in the United States of America Other company trademarks are also acknowledgedTable of contents SafetyIntroduction 1 Overview2 Managing the printer 3 Managing the systemTable of contents Operator Guide5 Troubleshooting 4 Maintaining the systemTable of contents Operator Guide6 Supplies IndexTable of contents Operator GuideSafety Laser safetyOperation safety: U. S Ozone information U. S. onlyOperation safety: Europe SafetyWarning markings Electrical supplyVentilation SafetyOperator accessible areas MaintenanceBefore cleaning your product CE mark: Europe onlySafety Certification to 1999/5/EC Radio Equipment andTelecommunications Terminal Equipment Directive Operator GuideFor further information SafetyOperator Guide Contents IntroductionAbout this guide ConventionsDocumentation Introduction•Xerox Document Services Platform System Guide DocuPrint 100/115/135/155/180 EPS documentationCustomer Documentation CD •Xerox DocuPrint EPS Font Reference ManualIntroduction Operator Guide1 Overview Functional overviewOperator Guide Host connectivity options OverviewStock specifications Data formats supportedOverview Operator GuidePaper weights Stock sizes16–110pound / 60–200gsm OverviewGeneral paper characteristics to look for Special stocksOverview •Perforated paper •Precut or full tabsPrinting process and job flow OverviewFigure 1-2Job flow 1.Job 2.Input Queue 3.Decomposer 4.Output queue 5.PrinterOverview Operator GuidePrinter overview 6.Queue defaultsOverview 1.Queue overrides 2.Exception pages 3.Job ticketOverview Operator GuidePrinter components Processor Feeder TraysSample tray OverviewAttention light Purge trayFeeder trays OverviewStacker bins Overviewsheets less when stacking into a container Overviewon stackers Operator GuideFeeder/stacker modules OverviewPrinter configurations Printer control console not shownOverview Operator GuidePrinter options Bypass transportOverview Support and interface with feeders Operator GuideOverview 7 by 10 inch enablement kit Paper pathsPrinter paper path Xerox DocuPrint 100, 115, and 135 EPSOverview Operator GuideFigure 1-13Route of paper through the printer 1.Processor feeder tray 2.Processor feeder trayController overview Bypass transport paper pathOverview Controller components Sun workstationOverview Operator GuideOverview Operator GuideFigure 1-15Sun Blade 1000/2000 1.Controller stand 2.MouseOverview Operator Guide1.Display monitor 2.External diskette drive 3.Keyboard 4.MouseOverview Overview Operator GuideFigure 1-17Drive locations on Sun Blade 1000/2000 1.CD drive 2.Diskette driveOnline and offline interfaces External components and optionsController stand OverviewMoving the controller OverviewOperator Guide Overview Do notTape drives overview OverviewOperator Guide Figure 1-21 26-trackcartridge tape drive QICPaper sizing and print speed OverviewLong and short edge feeding OverviewOperator Guide Overview Operator GuideTable 1-5 Throughput data for DP100 PitchPaper size and pitch mode minimum and maximum OverviewOperator Guide Overview Figure 1-248 pitch mode paper sizes1.Maximum paper size for 8 pitch mode 2.Minimum paper size for 8 pitch modeFeed direction for standard paper sizes OverviewEuropean papers Operator GuideOverview US papersOverview Operator GuideFigure 1-30B4 250 by 353 mm paper feeding long edge feed Overview Operator Guide1-38 Powering on the printer Powering off the printer2 Managing the printer Controlling the printerPowering off the printer immediately Managing the printerLoading paper Managing the printerOperator Guide Figure 2-4Ready to Open indicator Managing the printerFigure 2-3Tray Unlock button on feeder Figure 2-5Tray labelsManaging the printer Operator GuideManaging the printer Operator GuideManaging the printer Operator GuideFigure 2-9Slide rear guide to stack Unloading a stacker bin CAUTION: Do not slam the tray closedManaging the printer Managing the printer Operator GuideFigure 2-12Ready to Unload light Figure 2-13Lift container, pallet, or paper stack2-10 Managing the printerPoints to note for containers 2-11 Managing the printerOperator Guide 2-12 Managing the printerOperator Guide Starting, stopping, and rebooting the system Powering on the controller3 Managing the system Powering on the printerRebooting the system warm boot Holding queuesReleasing queues Managing the systemPerforming a deferred shutdown and reboot Performing an immediate shutdown and rebootsync; sync; reboot Managing the systemPowering off the system Restarting the DocuSP softwareManaging the system Performing an emergency power off Powering off the controllerManaging the system Operator GuidePowering off the printer Managing the systemPowering on the tape drive Operating the 18/36 track tape driveManaging the system Operator GuidePowering off the tape drive 1.Power switch 2.Message displayManaging the system Operator GuidePlacing the tape drive online Loading a tapeManaging the system Operator GuideUnloading a tape Managing the systemGuidelines for handling cartridges Manual procedurePress the Unload button Operator GuideSetting file protection Managing the systemPrinting the online Help documentation Managing the systemOperator Guide Figure 3-10 File protection dotManaging the system Operator Guide3-14 4 Maintaining the system Paper careStoring paper Operator GuideMaintaining the system Operator GuideFigure 4-1 Storing paper correctly Conditioning paper Paper curlMaintaining the system FahrenheitUsing consumables Adding fuser agentMaintaining the system Maintaining the system 4.Locate the fuser agent reservoirOperator Guide Figure 4-4 Pull out fuser drawerMaintaining the system 7.Remove the cap from a new bottle of fuser agentReplacing the dry ink waste container Maintaining the systemOperator Guide Maintaining the system Operator GuideFigure 4-8 Dry ink waste container Maintaining the system Figure 4-10 Remove capOperator Guide Figure 4-9 Pull out waste containerMaintaining the system Replacing the dry ink cartridge Maintaining the systemOperator Guide Maintaining the system 5.Remove the empty cartridge and discard itUsing the custom transfer assist blade Maintaining the systemOperator Guide Cleaning the system and its components Maintaining the system10 to 10.9 inches/254 to 277 mm 11 inches/279 mmCleaning the 18/36-trackcartridge tape drive Cleaning the 26-trackcartridge tape driveMaintaining the system Operator GuideCleaning the DVD drive Cleaning the diskette driveCleaning the sensors and the reflecting surfaces Cleaning the Q850 sensorMaintaining the system 3.Locate the Q850 sensorFigure 4-17 Q850 sensor Operator GuideCleaning the Q1011 sensor and mirror Maintaining the systemFigure 4-18 Q1011 sensor Cleaning additional sensors Maintaining the systemOperator Guide Figure 4-19 Gently wipe sensor and mirrorCleaning the Q1106 and Q1166 sensors Cleaning the Q1107 sensorMaintaining the system Cleaning the Q1164 sensor To clean the sensorFigure 4-21 Clean Q1107 sensor Maintaining the systemCleaning the display Cleaning the exterior surfaces of the systemMaintaining the system 5 Troubleshooting Undeclared faultsProblem classifications Operator GuideTroubleshooting client problems Solving FreeFlow Prepress problemsTroubleshooting Troubleshooting print quality problems NOTE:**<locale> is the locale of your serverTroubleshooting Operator GuideResolving font problems TroubleshootingTroubleshooting job flow problems Troubleshooting job integrity problemsTroubleshooting Operator GuideTroubleshooting PDL problems Isolating HP PCL file problemsIsolating PostScript file problems TroubleshootingIsolating TIFF file problems TroubleshootingOperator Guide Troubleshooting process problems Isolating PDF file problemsTroubleshooting cd /export/home/xrxusr openwin–init TroubleshootingOperator Guide Crash recovery Troubleshooting problems with saving jobsStreaming mode TroubleshootingUI recovery messages Recovery message examplesTroubleshooting ExampleSpooling mode Points to noteTroubleshooting Clearing online print data TroubleshootingOperator Guide Obtaining information about a job TroubleshootingStreaming queue release setup Clearing paper jamsData type on the Online Manager window Incorrect printer state on hostAids to paper jam clearance Clearing paper jams in all printer areasTroubleshooting Checking job integrity following a paper jam TroubleshootingFigure 5-2Jam clearance areas Operator GuideClearing paper jams in printer areas 2 through TroubleshootingFigure 5-3Area Troubleshooting Figure 5-4Area Figure 5-5AreaOperator Guide Troubleshooting Figure 5-6AreaOperator Guide 5-20Troubleshooting Figure 5-7AreaOperator Guide Troubleshooting Figure 5-8AreaOperator Guide 5-22Troubleshooting Figure 5-9AreaOperator Guide Troubleshooting Figure 5-10Areaarea Troubleshooting Figure 5-11AreaFigure 5-12Area 11 all feeder/stackers Operator GuideTroubleshooting Figure 5-13Area 12 all feeder/stackersFigure 5-14Area Operator GuideTroubleshooting Figure 5-15AreaFigure 5-16Area Operator GuideTroubleshooting Figure 5-17Area Figure 5-18AreaOperator Guide 5-28Clearing a paper jam in the bypass transport TroubleshootingFigure 5-19Area Operator GuideTroubleshooting Figure 5-20Press area 19 green leverClearing a misfeed feeder tray fault TroubleshootingFigure 5-21Press area 20 green lever Figure 5-22If necessary, press Tray Unlock buttonTroubleshooting Troubleshooting Figure 5-24Relatch paper feeder assemblyOperator Guide Troubleshooting To clean the feed beltTroubleshooting feeder assemblyFigure 5-26Wipe outside surface of feed belt Operator GuideGenerating a test page Incorrect paper size messageTroubleshooting Troubleshooting stacker problems Troubleshooting paper curl problemsChecking paper curl TroubleshootingTroubleshooting Figure 5-28Hold printed sheetsOperator Guide 5-38Figure 5-29Paper curl chart TroubleshootingOperator Guide Adjusting the decurler lever TroubleshootingFigure 5-30Locate decurler lever Troubleshooting the 36-tracktape drive Performing basic recoveryTroubleshooting initial program load IPL failure TroubleshootingSolving other cartridge tape drive problems TroubleshootingFigure 5-31Power on tape drive Troubleshooting Figure 5-33Unload buttonOperator Guide Troubleshooting Figure 5-34AC power switchFigure 5-35DC power switch Calling for service TroubleshootingFigure 5-36Unload button Operator GuideTroubleshooting indicated by labelA Supplies Available suppliesOperator Guide Supplies Transparencies8.5 x 11 inch Clear, with a white strip on the edge3R2780 All labels are on 8.5 x 11 inch sheets,Supplies Cover stockHow to order supplies SuppliesOperator Guide Supplies Operator GuideIndex NumericsOperator Guide Page Index Operator GuideIndex