Xerox 100, 180 EPS manual Troubleshooting process problems, Isolating PDF file problems

Troubleshooting

made to change the orientation using the Xerox Client Software print command orientation switch, <orientation>?

Additional TIFF questions:

•What compression format was used to compress the file (for example: group 3, group 4, packbits, or RLE)?

•What dots per inch (DPI) resolution was used or intended for the file (for example: 300 dpi or 600 dpi)?

•What TIFF specification was used or intended for the file (for example: TIFF Spec. 5.0 vs. TIFF Spec. 6.0)?

•Did this file or similar files print on a previously installed version of the system software?

•Has printing been attempted with the most recent version of system software installed?

Isolating PDF file problems

Ask the following questions when there are problems with PDF files:

•Did you try creating the PDF from the original PostScript through the latest version of Adobe’s PDF Distiller?

•Does the original PostScript file print correctly? If yes, does it print correctly on other PostScript printers?

•Can you open all pages within Adobe’s Acrobat? Within Acrobat, can you print correctly from PostScript?

•What application and/or PDF software created the PDF file?

•With the printer’s error pages turned on, does the printer produce a PostScript error page?

•Does the PDF file print on other PDF printers?

•Have you tried printing the PDF file using the most Current release of system software?

•Have you tried redistilling the PostScript file again?

•Have all the document fonts been downloaded and included throughout the process? Keep in mind that the fonts have to be within the PostScript and the resulting PDF.

•Did you use PDF Writer to create the PDF file? If so, recreate the PDF file using Adobe’s PDF Distiller.

Troubleshooting process problems

Process problems mean that a procedure is followed incorrectly or performed by mistake.

•Problem: [Exit] was selected from the System menu in error. To start the DocuSP software without rebooting the controller:

5-8 Operator Guide