Xerox 100, 180 EPS manual Troubleshooting client problems, Solving FreeFlow Prepress problems

Troubleshooting

•Process problems: A process was followed incorrectly or unintentionally.

•Productivity and performance: Productivity/performance problems means the job takes an excessive amount of time to complete.

•Save problems: A job is submitted from a client with [Save] designated, but the job is not saved.

Troubleshooting client problems

Client problems are handled differently, depending on the client platform used.

After determining the type of problem, follow the appropriate procedure. If the problem still exists after completing the procedure, contact the customer support center for assistance.

Solving FreeFlow Prepress problems

Problem: A job that is submitted from a 2.5 client does not print.

1.Systems using DigiPath 2.5 or jobs from 2.5 clients should upgrade the client. Contact the local support center for information.

Troubleshooting Graphical User Interface (GUI) problems

Use the following procedures when the Printer Manager, Queue Manager, Job Manager, Administration, or Help modules do not function, or you cannot use Exit to restart the system.

•Problem: One of the icons on the DocuSP Print Services window is selected and does not respond or suddenly disappears.

1.Restart the software.

•Problem: The GUI comes up with a black background, and the label names do not display correctly.

1.Determine if the /opt/XRXnps/XRXservui/data/locale/ <locale*>/resources directory exists.

–Determine if there are files in the directory.

–Determine if the users have read permission for the files.

2.Determine if the /opt/XRXnps/XRXservui/data/ ui.mn.config file exists.

3.If the /opt/XRXnps/XRXservui/data/locale/<locale*>/ resources directory or the /opt/XRXnps/XRXservui/

5-2 Operator Guide