ViewSonic VSD220 manual Troubleshooting, Messaging Problems, Internet Problems, Other Problems

Troubleshooting

8 Troubleshooting

8.1 Messaging Problems

Problems	Causes	Solutions
Unable to send	The signal strength is not	Try moving to a different
or receive text	strong enough.	location for better signal
messages.		reception.
Unable to send or	The Internet connection	Check your network
receive e-mail.	or the e-mail setting is	connection, and confirm with
	not configured properly.	your e-mail service provider
		if your e-mail setting has
		been configured correctly.

8.2 Internet Problems

Problems	Causes	Solutions
Unable to connect to	You are not within the	Check the service area with
the network.	network’s service area.	your service provider.
	Poor signal.	Move to an open space or
		if you are inside a building
		move closer to a window.

8.3 Other Problems

Problems	Solutions
No power	Press and hold the power button for at least three seconds
	(Page 12, Section 2.3), if the LED does not light green with
	the device booting-up then:
	- Ensure that the power adaptor is plugged-in to a suitable
	power socket
	- Ensure that the DC connector is fully inserted into the correct
	socket on the rear of the VSD220 located under the cover
	(see page 8 and 11)
	- Check the power socket with another device (i.e. table lamp)
	- If there is still no power then contact ViewSonic support or
	the Reseller from whom the device was purchased
No display	Check external HDMI device and connections.
Lock-up	Restart by pressing and holding power button.
App doesn't	Check with App author.
function
No network	Check WiFi settings, try Ethernet if available.
No audio	Check volume level setting.

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